Alex Ramos

Leader of diverse Presales, Consulting, Channel, and Operations teams. Over 20 years of experience helping SaaS companies grow by an extreme focus on Customer Success and Customer Experience. Developed GTM strategies and executing plans to enter new market segments. Launched unique and impactful Partner and Customer Success programs. Recruited and onboarded 100+ amazing leaders at category-defining organizations. CAREER HIGHLIGHTS • Launched ServiceNow business in the Midwest U.S. by leading the technical sales effort and closing ServiceNow enterprise customers across Automotive, Manufacturing, Pharmaceuticals, Higher Education, Healthcare, Financial Services industries that became critical relationships and references to grow additional business. • Grew U.S. Commercial business from $20M ACV in 2015 to $110M ACV in 2019 by developing the Presales GTM plan, rapid hiring and enablement of 75 solution consultants, enabling Presales to focus on business outcomes and value, and executing a new channel strategy focused on customer acquisition and software resale. • Delivered Customer Success (NPS 50+), New Product Adoption, and 130% renewal rate across Commercial Segment by developing a tiered Customer Success program, delivering targeting success plans based on consistent criteria, developing Health Check and Roadmap assessments, and executing customer events and engagement at scale.