G
Gaby Manzur
About
Detail
CEO and Co-founder at Octhopus (Executive Virtual Assistants)
Ontario, Canada
Résumé
Jobs
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CEO and Co-founder at Octhopus (Executive Virtual Assistants)OcthopusSep 2014 - Current (12 years 2 months)• Co-founded premiere virtual assistant service for small business owners to delegate administrative tasks, reaching profitability in less than one year;
• Recruited, trained and certified team of executive assistants that acts as flexible staff so clients can focus on business growth;
• Designed processes to handle calls, expense reporting, customer database management, social media scheduling and research.- TGeneral ManagerTardes y VeranosJan 2012 - Dec 2014 (3 years)• Created, published and distributed over 60 specialized articles on after-school classes, summer camps, parenting and child development;
• Promoted website and online directory through social networks, achieving more than 3,000 followers;
• Led advertising and sales efforts for online promotion services. - Teaching Assistant in Consulting processesIPADE Business SchoolJan 2009 - Dec 2009 (1 year)• Elaborated process design, analysis and organizational structure of small businesses.
- UConsultant in Methods and ProceduresUnefonJan 2004 - Dec 2006 (3 years)• Redesigned Supply Chain Management processes and implemented quality control metrics, reducing inventory levels and improving response times;
• Managed key internal client relations and presented recommendations for improving management techniques, information flows and performance. - Administrative CoordinatorGrupo TelevisaJan 2002 - Dec 2002 (1 year)• Managed registration and cash flow in special events. Improved collection procedure by creating a close link with headquarters and using standardized reports;
• Improved supply management by continuously adding new leads, solving payment problems and strengthening relationships with carefully selected core suppliers. - Methods and Procedures ConsultantTelevisa Azteca StadiumJan 2000 - Dec 2002 (3 years)• Coordinated multiple teams across organization for development of policies and procedures manuals;
• Analyzed existing processes and methods, ensuring and promoting effective business and systems operations through simplification, standardization and improvement of activities;
• Presented creative alternatives for work optimization and standardization in different areas to top management, accelerating implementation of proposed changes.
Education
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- Master, Master of Science in Hotel and Restaurant ManagementEastern Michigan UniversityJan 2002 - Jan 2004 (2 years 1 month)• Thesis: Impression Management and the Hospitality Service Encounter: Cross Cultural Differences; published in the Journal of Travel and Tourism Marketing, 2006, Vol. 20 Issue 3/4.
• Graduate Assistant for two professors. Coordinated procurement and inventory management for kitchen lab, optimizing resource allocation. Co-led lab sessions, increasing students’ interest in international cuisine by providing guidance. - Bachelor, Business AdministrationTecnologico de MonterreyJan 1995 - Dec 1999 (5 years)Graduated with honors
- BachelorITESMJan 1995 - Jan 1999 (4 years 1 month)
Projects (professional or personal)
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Publications
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- JImpression Management and the Hospitality Service Encounter: Cross Cultural DifferencesJournal of Travel and Tourism MarketingJan 2006