Somiya Augustine

Somiya Augustine

About

Detail

Operations & Product Lead | Driving Growth across Product, Sales & Marketing | SaaS | Agile | CSPO®
Bengaluru, Karnataka, India

Timeline


work
Job

Résumé


Jobs verified_user 0% verified
  • Tezzonix
    Operations and Product Lead
    Tezzonix
    Mar 2026 - Current (6 months)
  • Spot Future Technology
    Technical Business Analyst
    Spot Future Technology
    Feb 2023 - Dec 2024 (1 year 11 months)
    • Led product demonstrations for SPOT DIJO to international clients, sales teams, and stakeholders, clearly communicating product value, features, and use cases while capturing feedback to drive product enhancements. • Worked closely with global clients to understand business pain points and gather new requirements, ensuring continuous UI/UX and product improvements aligned with market and growth needs. • Supported the end-to-end sales lifecycle by tracking leads in CRM, enabling smooth client onboarding, delivering product training, and providing ongoing support for queries and ticket resolution. • Owned and prioritized the product backlog, defining user stories and acceptance criteria, and collaborating with cross-functional teams to deli
  • B
    Coding Instructor
    Byjus Future School
    Jun 2020 - Apr 2024 (3 years 11 months)
    • Conducted remote Block-based Coding sessions, maintaining high student ratings. • Provided personalized learning experiences and assessments, ensuring adherence to quality standards. • Achieved a student rating of 4.8/5, indicating high levels of satisfaction.
  • BCD Travel
    Corporate Travel Consultant
    BCD Travel
    Oct 2016 - Oct 2020 (4 years 1 month)
    • Managed corporate clients, stabilized processes, and trained staff. • Organized travel itineraries, issued tickets, and promoted client relations. • Recognized for leadership and minimizing escalations.
  • InterGlobe Technologies Ltd IGT
    Senior Process Associate
    InterGlobe Technologies Ltd IGT
    Jan 2014 - Sep 2014 (9 months)
    • Handled customer queries via emails and queues, ensuring satisfaction. • Coordinated with airlines for itinerary changes, demonstrating communication skills.
  • A
    Senior Customer Care Executive ( Ground Staff)
    Air India Sats Airport Services
    Dec 2012 - Nov 2013 (1 year)
    • Checked passengers in, issued tickets, and assisted with re-routing. • Provided up-to-date flight information and security checks.
  • SITEL India PVT LTD
    Sr. Travel Consultant
    SITEL India PVT LTD
    Mar 2010 - Nov 2012 (2 years 9 months)
    • Provided competitive airfare quotations and resolved queries. • Coordinated with airlines for itinerary changes, ensuring smooth travel.
  • Intelenet Global Services
    Customer Care Executive (Travel, Ticketing and Queues)
    Intelenet Global Services
    Apr 2009 - Dec 2009 (9 months)
    • Handled bookings, responded to queries, and utilized CRS – Amadeus.
Education verified_user 0% verified
  • Delhi University
    Delhi University
    Delhi University
  • Y
    YWCA
    YWCA
  • K
    Kerala School
    Kerala School
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