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Sunny Dhingra

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  • TELUS Agriculture & Consumer Goods
    Operations CSR
    TELUS Agriculture & Consumer Goods
    Apr 2026 - Current (4 months)
  • LifeWorks Wellbeing (acquise par TELUS Santรฉ | acquired by TELUS Health)
    Operations CSR
    LifeWorks Wellbeing (acquise par TELUS Santรฉ | acquired by TELUS Health)
    Apr 2026 - Current (4 months)
  • TELUS Health
    Operations CSR
    TELUS Health
    Apr 2026 - Current (4 months)
    UnitedHealth Group (UHG) offers a wide role across two main businessesโ€”UnitedHealthcare(insurance) and Optum(health services/technology). Technology and analytics to clinical care and customer support, often focusing on improving health outcomes, patient care, and operational efficiency. Technology & Data(Optum)Lead Artificial Intelligence or Machine Level Coding/ Architecture: Designing and implementing AI capabilities for contact centers, specifically using GCP or Azure AI. Primary key connecting different tools and databases across multiple interfaces which are operated for by various teams across Zendesk, Cirrius, Intrepid, Verint, Figma and Pega Systems. There are various Line of Businesses and Claim adjudication requires transferring
  • TELUS Digital
    Operations CSR
    TELUS Digital
    Apr 2026 - Current (4 months)
  • Gear Inc.
    Operations CSR
    Gear Inc.
    Apr 2026 - Current (4 months)
  • H
    Operations CSR
    Humania Global (Soulful Living)
    Apr 2026 - Current (4 months)
  • TELUS Agriculture & Consumer Goods
    Operations CSR
    TELUS Agriculture & Consumer Goods
    Apr 2026 - Current (4 months)
  • Personiv
    Operations CSR
    Personiv
    Apr 2026 - Current (4 months)
  • O
    Operations CSR
    Apr 2026 - Current (4 months)
  • eClerx
    Operations CSR
    eClerx
    Apr 2026 - Current (4 months)
  • Change Healthcare
    Advocate
    Change Healthcare
    Aug 2025 - Current (1 year)
  • Surest
    Advocate
    Surest
    Aug 2025 - Current (1 year)
  • A
    Advocate
    Aug 2025 - Current (1 year)
  • O
    Advocate
    One Pass
    Aug 2025 - Current (1 year)
  • The Everett Clinic
    Advocate
    The Everett Clinic
    Aug 2025 - Current (1 year)
  • B
    Advocate
    Banmรฉdica
    Aug 2025 - Current (1 year)
  • Medica Group
    Advocate
    Medica Group
    Aug 2025 - Current (1 year)
  • Peoples Health
    Advocate
    Peoples Health
    Aug 2025 - Current (1 year)
  • A
    Advocate
    Aug 2025 - Current (1 year)
  • A
    Advocate
    Aug 2025 - Current (1 year)
  • Optum
    Advocate
    Optum
    Aug 2025 - Current (1 year)
  • A
    Advocate
    Aug 2025 - Current (1 year)
  • Uber
    Advocate
    Uber
    Aug 2025 - Current (1 year)
  • Amedisys
    Advocate
    Amedisys
    Aug 2025 - Current (1 year)
  • UnitedHealth Group
    Client Advocate
    UnitedHealth Group
    Aug 2025 - Current (1 year)
    UNITEDHEALTHCARE AND OPTUM, we work to improve the health care system and advance the health and well-being of individuals and communities so that they can enjoy better, fuller lives. Working on high performance teams against sophisticated challenges. A culture of optimism that's not like any place you've ever worked. Many incredible ideas in one incredible company. OptumInsight is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the U.S. health care system.OptumInsight is one of the largest and fastest growing health information companies. We specialize in improving the performance of the health system by providing analytics, technology, and consulting services that enable better
  • Convoy Inc
    Advocate
    Convoy Inc
    Aug 2025 - Mar 2026 (8 months)
  • Coinbase
    Advocate
    Coinbase
    Aug 2025 - Mar 2026 (8 months)
  • MoneyLion
    Advocate
    MoneyLion
    Aug 2025 - Mar 2026 (8 months)
  • Tinder
    Advocate
    Tinder
    Aug 2025 - Mar 2026 (8 months)
  • Deliveroo
    Advocate
    Deliveroo
    Aug 2025 - Mar 2026 (8 months)
  • Shopify
    Advocate
    Shopify
    Aug 2025 - Mar 2026 (8 months)
  • Wolf & Badger
    Advocate
    Wolf & Badger
    Aug 2025 - Mar 2026 (8 months)
  • Veho
    Advocate
    Veho
    Aug 2025 - Mar 2026 (8 months)
  • Bumble Inc.
    Advocate
    Bumble Inc.
    Aug 2025 - Mar 2026 (8 months)
  • Turo
    Advocate
    Turo
    Aug 2025 - Mar 2026 (8 months)
  • P
    Patient Advocate
    Aug 2025 - Mar 2026 (8 months)
    Working directly with our clients to help determine needs and solve complex business problems by performing the following types of activities: Conduct research studies that may include collecting, analyzing, trending and presenting data and recommendations to management Assist with requirements analysis and verification. Document customer / client requirements through clear, unambiguous, concise and effective written and oral communication. Develop, enhance and maintain planning models, surveys, and benchmarks Perform analysis for business process re-engineering opportunities and define, develop and document before and after process flows Maintain work papers, work plans, methods and results. Develop job aids, training material and instruct
  • Mission Lane
    Advocate
    Mission Lane
    Aug 2025 - Mar 2026 (8 months)
  • United Airlines
    Process Associate
    United Airlines
    Jun 2025 - Jul 2025 (2 months)
  • IGT Solutions
    Process Associate
    IGT Solutions
    Jun 2025 - Jul 2025 (2 months)
    Tech company revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program.This Project handles airline operation, Reservations, Web site support, Bulk bookings, Notification, Re-booking, Web check-in, Credit card verification, Queues Management, Email management for all corporate and travel agent queries. This role involves ensuring efficient handling of passenger services, ticketing, reservations, and flight operations while maintaining high standards. As an eDOer, in the VIP Communications team, you will be in charge of: Autonomously manage complex complaints from VIP and sensitive customers, as well as complaints addressed di
  • eDreams ODIGEO
    Process Associate
    eDreams ODIGEO
    Jun 2025 - Jul 2025 (2 months)
    Collaborated on writing, editing and distributing communication material to VIP customers; Supported other VIP tasks such as: legal customer complaints, consumer organisation files, customer court cases, regulatory consumer cases and data subject rights cases; Supported VIP Communications projects collaborating with the team members when required; Lead individual projects related to the VIP Communications team, collaborate with the team members and/or participate in cross-functional projects; Acted as a mentor, lead onboardings and share knowledge as well as provide support to other team members. Measure, analyse and report on the results of initiatives. Bring your unique perspective, and offered disruptive solutions. Youโ€™ll have the opport
  • Booking.com
    Senior Associate
    Booking.com
    Jan 2025 - May 2025 (5 months)
  • Airbnb
    Senior Associate
    Airbnb
    Jan 2025 - May 2025 (5 months)
    Master High-Stakes User Resolutions: Lead resolution of critical cases escalated to senior leadership, mirroring the precision of industries like luxury hospitality or premium aviation. Operate with urgency, delivering personalized solutions with unmatched attention to detail. Conduct investigative deep dives: Analyze high-impact issues (e.g., safety concerns, high-value customer disputes) through data-driven problem-solving and cross-functional collaboration. Resolve not just immediate concerns but systemic issues, aligning with industries like luxury retail where service exceeds expectations at every touchpoint. Deliver tailored resolutions (e.g., surprise-and-delight gestures, executive-level handling) that build enduring customer loyalt
  • Clifford Chance
    Collections Representative
    Clifford Chance
    Nov 2024 - Feb 2025 (4 months)
  • Mishcon De Reya LLP
    Collections Representative
    Mishcon De Reya LLP
    Nov 2024 - Feb 2025 (4 months)
  • Linklaters
    Collections Representative
    Linklaters
    Nov 2024 - Feb 2025 (4 months)
  • Stenger & Stenger, P.C.
    Collections Representative
    Stenger & Stenger, P.C.
    Nov 2024 - Feb 2025 (4 months)
  • Slaughter and May
    Collections Representative
    Slaughter and May
    Nov 2024 - Feb 2025 (4 months)
  • Allen & Overy
    Collections Representative
    Allen & Overy
    Nov 2024 - Feb 2025 (4 months)
  • Provana
    Collections Representative
    Provana
    Nov 2024 - Feb 2025 (4 months)
    Contacting debtors: Placement and Validation by reaching out to individuals or businesses with outstanding debts. Scrubs: Eliminating Bankruptcy, Deceased, Servicemember Civil Relief Act accounts. Media Review: Checking for charged off accounts and for accounts that have been moved over to legal collections by using appropriate documentation. Skip tracing: Utilizing various databases and tools to locate debtors who may be attempting to evade collection efforts. Debt negotiation: Working with debtors to establish reasonable payment plans, including partial payments or settlements. Sending accounts for Attorney Review. Sending Validation Letter in case of a Third Party Collection. Mailing Demand Letters post 30 day Validation Period to remind
  • Rausch Advisory Services LLC.
    Collections Representative
    Rausch Advisory Services LLC.
    Nov 2024 - Feb 2025 (4 months)
  • Rausch Sturm LLP
    Collections Representative
    Rausch Sturm LLP
    Nov 2024 - Feb 2025 (4 months)
  • Allen & Overy
    Collections Representative
    Allen & Overy
    Nov 2024 - Feb 2025 (4 months)
  • Encore Capital Group
    Account Manager
    Encore Capital Group
    May 2024 - Aug 2024 (4 months)
    ๏‚ท Identifying vulnerable customers and escalating their cases to support teams ๏‚ท Identifying non-compliant customers and escalating their cases to insolvency teams ๏‚ท Servicing court orders to recover outstanding payments, in some cases ๏‚ท I have completed Debt collection certification or training preferred. ๏‚ท In-depth knowledge of the FDCPA (Fair Debt Collection Practices Act) and professional codes of conduct. ๏‚ท Ability to collaborate on debt collection efforts with other departments and institutions. ๏‚ท Experience in tracking down defaulters by searching publicly available databases and records. ๏‚ท Also, I analyzed pertinent documents to determine the best course of action and validate amounts due. ๏‚ท Portfolio management of 400 โ€“ 600
  • The Atlantic Federal Credit Union
    Account Manager
    The Atlantic Federal Credit Union
    May 2024 - Aug 2024 (4 months)
  • Midland Credit Management
    Account Manager
    Midland Credit Management
    Apr 2024 - Aug 2024 (5 months)
  • M
    Account Manager
    Morley Co
    Apr 2024 - Aug 2024 (5 months)
  • M
    Account Manager
    MARLIN FINANCES
    Apr 2024 - Aug 2024 (5 months)
  • A
    Account Manager
    Apr 2024 - Aug 2024 (5 months)
  • A
    Account Manager
    Apr 2024 - Aug 2024 (5 months)
  • A
    Account Manager
    Apr 2024 - Aug 2024 (5 months)
  • A
    Account Manager
    Apr 2024 - Aug 2024 (5 months)
  • T-Mobile
    Senior Executive
    T-Mobile
    Nov 2023 - Mar 2024 (5 months)
    โ€ข Supporting customers by designing cost-effective and efficient communication systems that successfully fulfill current and future telecommunications requirements. โ€ข Maintain and update these systems as newer technology becomes available. โ€ข Responsible for the documentation of telecom plans, inquiries, activities, and specifications as well as reporting on them. โ€ข Working on a wide variety of projects โ€“ small or complex, from the installation and maintenance of email systems, database networks, wireless systems, to even the ability to transmit data via satellite. โ€ข Management, supervision, and providing technical advice on telecommunications systems โ€ข Receive feedback, identify user needs and requirements, and mobilize existing technology
  • Meta
    Senior Associate
    Meta
    Aug 2023 - Oct 2023 (3 months)
  • Concentrix
    Senior Executive
    Concentrix
    Feb 2023 - Mar 2024 (1 year 2 months)
    ๏‚ท Handled social media management, marketing, branding strategy and innovation for Facebook. ๏‚ท Maintained appropriate balance between strategic marketing and practical application, to build stronger social media and growing businesses. ๏‚ท Collaboration with Marketing team to plan the launch of Oculus Digital Platform by sharing findings from Go To Market initiative. ๏‚ท Explained the revenue sharing model with the Small Business Group and Global Business Group at the tertiary level. Worked on organic and inorganic ways of growing posts. ๏‚ท Analysed qualitative and quantitative data related to customer satisfaction performance and identified contact centre performance improvement opportunities via tools like SPSS and SAS. ๏‚ท Coordinated with Qual
  • Flipkart
    Vendor Relations Specialist
    Flipkart
    Nov 2022 - Feb 2023 (4 months)
  • Tech Mahindra
    Vendor Relations Specialist
    Tech Mahindra
    Nov 2022 - Feb 2023 (4 months)
    โ€ข Provides prompt and efficient service to Flipkart Sellers and Merchants including the appropriate escalation of Sellers' issues. โ€ข Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. โ€ข Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. โ€ข Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. โ€ข Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions. โ€ข Demonstrates excellent time-management s
  • WhiteHat Jr
    Academic Counselor
    WhiteHat Jr
    Jul 2022 - Oct 2022 (4 months)
    Initiating phone conversations with parents who complete the demo classes for their kids. Intensely following up with the prospects and closing the sales within the sales cycle. Diligently communicating and priming the lead through channels like email, WhatsApp, SMS, calls. Achieving the weekly targets in a high-pressure performance-driven competitive environment. Monitoring self-performance at all times while also contributing to the team performance, keeping track of factors like conversion factor, Average revenue generated per lead, average revenue per sale, etc. Work with stakeholders to understand business requirements, pain points, and goal Gather requirements from different stakeholders and teams within the business. Use declarative
  • WNS
    Associate
    WNS
    May 2022 - Jul 2022 (3 months)
    Help troubleshoot and fix technology problems over-the-counter with clients while offering professional services to help achieve business goals. Provide assistance with passengers check-in and cargo acceptance. Attend agency clients personally and by telephone, to sell tickets for the Amadeus system of the airline. Utilize standard operating procedures, effective crew resource management, communication and procedures specify in the company operation manual. Check how many pieces of luggage they are carrying and direct them to TSA check. Work in conjunction with TSA in helping control passenger flow into the secured area. Process reservations via computer and web-base databases.
  • Virgin Atlantic
    Associate
    Virgin Atlantic
    May 2022 - Jul 2022 (3 months)
  • Chase
    Analyst
    Chase
    Mar 2019 - Jun 2020 (1 year 4 months)
  • Wells Fargo
    Analyst
    Wells Fargo
    Mar 2019 - Jun 2020 (1 year 4 months)
  • A
    Analyst
    Mar 2019 - Jun 2020 (1 year 4 months)
  • Bank of America
    Analyst
    Bank of America
    Mar 2019 - Jun 2020 (1 year 4 months)
  • Better
    Analyst
    Better
    Mar 2019 - Jun 2020 (1 year 4 months)
    โ€ข Authorizing and underwriting loans for U.S. Clients. Reviewing and verifying loan applications and supporting documentation including verification of employment(voe), payslips, account statements, debt-to-income ratio (dti). โ€ข Analyzing loan risk by making an evaluation and requesting additional information as necessary. Preparing reports, collecting information pertaining to title, fire, flood and hazard insurance on assessment findings. โ€ข Making loan eligibility decisions and approving or rejecting applications. Reviewing and specifying loan conditions as necessary. โ€ข Ensuring compliance with regulatory standards. Ensuring compliance in accordance with the company policies and guidelines. Preparing Closing Documents including fixed or f
  • HSBC
    Analyst
    HSBC
    Mar 2019 - Jun 2020 (1 year 4 months)
  • K
    Real Estate Limited Partner
    Kay Ess Properties
    Aug 2015 - Feb 2019 (3 years 7 months)
    Provided the business structure for the construction of a residential neighborhood, Credit issuance for real estate borrowers, proportional capital investments, or participation in a collaborative business deal. Worked with the general partners for real estate development projects and property management
  • M
    Management Trainee
    Apr 2015 - Sep 2015 (6 months)
    ->Followed Market Orientated approach to plan NPD of Appsdaily Digital Platform by sharing findings of the Go-To Market Initiative. ->Explained the revenue sharing model and retailer schemes at the tertiary level. ->Using Primary and Secondary Research( Hubspot, 9apps.com, Android central) to analyse most downloadable mobile applications ->Shared inputs on product scope and development(Health, Kids, Games, Education, News, Videos etc) and Related Diversification (laptop insurance). ->Handled Below the Line(Merchandising, Retailer Relationship, Sponsorship and Launch events) and Above the Line(Digital Marketing) promotional activities. ->Streamlined Sales and Distribution Channel by working with Super stockists, Distributors and Retailers. L
  • M
    Project Intern
    Maskro
    Sep 2014 - Nov 2014 (3 months)
    Worked with a Start-up and handled social media management, marketing, branding strategy and innovation for the Anonymous Social Network. Used a fact-based, analytical approach combined with creativity to create powerful growth strategies. Maintained appropriate balance between strategic marketing and practical application, to build stronger social media and growing businesses.
  • Sutherland
    Project Lead for Strategy Project , Research Solutions
    Sutherland
    Apr 2014 - Jun 2014 (3 months)
    โ€ข Financial Analysis: Prepared plan to deliver key financial results for the segment as defined in the Goal and Strategic Sheet. Performed Cost Benefit and Break Even Analysis for the new business and the projected Profit and Loss. โ€ข Risk & Sensitivity Analysis: Studied the impact of change in valuation of variables on future cash flows. Calculated Business, Country and Systemic Risks and backed it with market data gathered from Primary and Secondary Data Sources. โ€ข Business Development โ€“Identifying emerging market trends and unmet customer needs, leveraging and converting these insights into differentiating value propositions and new business opportunities. โ€ข Market Analysis & Competitive Intelligence โ€“ Developing a deep understanding of c
  • P
    Project Lead
    Feb 2014
    WE CARE: CIVIC ENGAGEMENT: Worked on a Strategy Project for the Non Profit Organisation. Conducted the Goal Setting exercise for the employees and aligned those in accordance with the Business Objectives using the Balanced Scorecard Methodology
  • X-Culture
    Project Intern
    X-Culture
    Sep 2013 - Nov 2013 (3 months)
    Managed product documentations and created a Business Proposal to launch a new product in China Market. It involved theoretical training and two months of practical experience as a member of global virtual team.
  • Barclays UK
    Associate
    Barclays UK
    Jan 2013 - Jun 2013 (6 months)
    โ€ข Advise customers on financial services (e.g. lines of credit and mortgages). Approach and sign on new customers. โ€ข Collaborate with other professionals to ensure high-quality customer service. Perform various clerical tasks (e.g. filing). Handle customer complaints and solve problems. โ€ข Assisting traders when financing is required by buyers and sellers to assist them with the trade cycle. Contingent Capital Notes (CCNs)โ€™ interest bearing debt securities issued by the Barclays UK Group or its subsidiaries that are either permanently written off or converted into an equity instrument from the issuer's perspective in the event of the Common Equity Tier 1(CET1) ratio of the relevant Barclays UK Group entity falling below a specific level, or
  • Toys R Us
    Senior Analyst
    Toys R Us
    Dec 2010 - Apr 2012 (1 year 5 months)
  • Oberoi Hotels & Resorts
    Senior Analyst
    Oberoi Hotels & Resorts
    Dec 2010 - Apr 2012 (1 year 5 months)
  • Carrefour
    Senior Analyst
    Carrefour
    Dec 2010 - Apr 2012 (1 year 5 months)
  • ITC Hotels Limited
    Senior Analyst
    ITC Hotels Limited
    Dec 2010 - Apr 2012 (1 year 5 months)
  • AON
    Senior Analyst, Consulting
    AON
    Dec 2010 - Apr 2012 (1 year 5 months)
    Program Management/ Business Consultingโ€“ ๏‚ง Managing projects end to end with responsibilities including project scoping, communication with key stakeholders, conducting surveys, research and analysis using tools like Confirmit, SPSS, SAS, MS Office; ๏‚ง Involved in conceptualizing and implementing various automation and standardization initiatives to enhance operational efficiency. Overall accountability for resource allocation, project management and regular project updates to necessary stakeholders. Responsible for ensuring high degree of internal client satisfaction by displaying strong technical ability, effective problem solving and crisis management skills. ๏‚ง Have worked on areas of employee engagement & retention, talent management, li
  • Bajaj Finserv
    Senior Analyst
    Bajaj Finserv
    Dec 2010 - Apr 2012 (1 year 5 months)
  • Walmart
    Senior Analyst
    Walmart
    Dec 2010 - Apr 2012 (1 year 5 months)
  • Reliance Retail
    Senior Analyst
    Reliance Retail
    Dec 2010 - Apr 2012 (1 year 5 months)
  • BMO Nesbitt Burns
    Team Developer
    BMO Nesbitt Burns
    May 2008 - Dec 2010 (2 years 8 months)
  • Harris Williams
    Team Developer
    Harris Williams
    May 2008 - Dec 2010 (2 years 8 months)
  • The Coca-Cola Company
    Team Developer
    The Coca-Cola Company
    May 2008 - Nov 2010 (2 years 7 months)
  • AON
    Team Developer
    AON
    May 2008 - Nov 2010 (2 years 7 months)
    Business Title: Analyst Project Planning and Implementationโ€“ ๏ƒ˜Provided inputs in creating the detailed schedule for the clients namely Harris Bank, Nesbitt Burns and Bank of Montreal. Supported the team in project planning activities, evaluating risks and shuffling priorities based on unresolved issues by effectively operating within the System Development Life Cycle (SDLC). ๏ƒ˜Project Management, Onsite migrations, Transitions of the end to end process of US clients. Core activities included Project Management, Regression Testing (UAT, SIT Testing), Building Business Requirements and Imparting Trainings. ๏‚งFunctional consultancy for People Soft -to-SAP HCM migration. Project Tracking and Reportingโ€“ ๏‚ง Managed the assigned markets and cultivate
  • BMO Nesbitt Burns
    Team Developer
    BMO Nesbitt Burns
    May 2008 - Nov 2010 (2 years 7 months)
  • Marriott International
    Team Developer
    Marriott International
    May 2008 - Nov 2010 (2 years 7 months)
  • Orange
    Senior Executive
    Orange
    May 2007 - May 2008 (1 year 1 month)
  • Citi India
    Senior Executive
    Citi India
    May 2007 - May 2008 (1 year 1 month)
  • Convergys
    Senior Executive
    Convergys
    May 2007 - May 2008 (1 year 1 month)
    o Open and close current and savings accounts. Handle Retail Banking and check funds, balances and identify potential charge situations. Using initiative and investigating suspicious activity to reduce fraud losses. o Monitoring Annual Percentage Rate on Credit Card, Personal Loans and other EMI based payments or amortization schedules for mortgages using geometric progression and reverse engineering the sum calculation to an equated principal and interest component for the number of time periods. o Identifying & mitigating possibility of Fraud for new/existing customers on multiple portfolios and provide a detailed analysis on the charges and financing costs. o Payments including merchant acquiring and commercial payments. Advise customers
  • Nestle
    Commission Sales Associate
    Nestle
    Jul 2006 - May 2007 (11 months)
    Visited Nestle Office for Audits. New food and beverage maker selection. Attended trials of new and existing foods and beverages. MIS related to the management Visited the shop floor and acquired the design and technical knowledge of food and beverages. Prepared reports in Excel and on Powerpoint. Sales promotion activities including organizing games at shopping malls Direct marketing and direct mail to the people participating in the activities at shopping malls Building public relations (PR) by handling media at point of stores and sample testing of the surveyed population by providing them paper surveys after making them consume company products. Sponsorship of events and trade fairs organised by universities and public relations team. P
  • T
    Teaching Professional
    May 2002 - Nov 2022 (20 years 7 months)
    Developing curriculum and lesson plans, and presenting those lessons to the students, individually or in groups. Tracking the progress of the students and create reports to inform parents about their progress. Responsible for maintaining a safe and respectful classroom environment in order to optimize student capabilities and develop their love of learning. Gathered necessary teaching credentials from time-to-time. In order to obtain a teaching credential, a minimum number of hours in education coursework were completed and an exam was passed. Requirements varied by state and with type of school.
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