Eva Tjhie

Head of Customer Success

Creative Force

Mar 2025 - Current (1 year 6 months)

Lead the global Customer Success function for enterprise accounts within a SaaS workflow platform. - Manage and develop a globally distributed team of 4 CSMs - Own enterprise portfolio retention and expansion - Drive renewal and upsell strategy across key accounts - Lead account planning and long-term customer growth - Contribute to community & partnership initiatives

Customer Success Manager

Creative Force

Oct 2023 - Mar 2025 (1 year 6 months)

Managed a portfolio of high-volume eCommerce production studios and global brands. - Owned end-to-end customer lifecycle from adoption to renewal - Partnered with customers to achieve measurable production and business outcomes - Drove adoption, retention, and account growth through proactive strategy - Advised on workflow optimization within complex studio environments

Head of Operations

I Heart Studios

Jul 2022 - Sep 2023 (1 year 3 months)

Led operations for a commercial photography studio serving high-volume eCommerce clients. - Oversaw planning, production, and post-production teams - Owned operational reporting and performance insights for leadership - Defined key account strategy and client delivery standards - Selected and implemented production management systems and supporting tools - Designed and optimized studio workflows to improve efficiency and output

Production and Resource Planner

I Heart Studios

Aug 2021 - Jul 2022 (1 year)

Managed end-to-end planning of creative and eCommerce productions. - Oversaw production scheduling and resource allocation - Managed external talent bookings (models, photographers, stylists, art directors) - Controlled budgets and conducted cost analysis - Created production briefs and call sheets to ensure seamless execution

Manager Post Production

I Heart Studios

Sep 2020 - Sep 2021 (1 year 1 month)

Led post-production operations within the studio. - Managed a team of ~10 coordinators and retouchers - Oversaw workload planning, quality control, and delivery timelines - Maintained direct client communication regarding deliveries

Key Account Manager

I Heart Studios

Jul 2019 - Sep 2020 (1 year 3 months)

Managed embedded post-production operations for a global brand studio. - Led on-site team of 4 - Owned work planning, quality standards, and SLA adherence - Served as primary contact for daily delivery coordination

L

Sales Advisor

Letoile luxury vintage

Feb 2019 - Jul 2019 (6 months)

Sales advisor, writing newsletters, managing social channels and (influencer) marketing.

Influencer relations intern

United Wardrobe

Aug 2018 - Jan 2019 (6 months)

Worked on the operational part of several influencer campaigns for France and The Netherlands.

Verkoopmedewerker

de Bijenkorf

Oct 2016 - Jan 2018 (1 year 4 months)

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