Bob Knollenberg

✨ Innovative & Results-Driven Problem-Solver | Customer-Focused Leader I am a results-driven global technology executive with a maniacal focus on customer experience and operational excellence. I thrive on transforming support organizations—driving efficiency, reducing costs, and elevating customer satisfaction. With a proven track record of leading large-scale support teams, integrating global operations, and exceeding business objectives, I bring an innovative, strategic mindset to every challenge. I specialize in: ✔ Global Technical Support Leadership – Managing large, high-volume support teams across regions. ✔ Support Organization Integration – Unifying teams, platforms, and processes post-merger. ✔ Customer Experience & Retention – Ensuring seamless, value-driven customer journeys. ✔ Operational Efficiency & Cost Optimization – Driving multi-million-dollar savings through automation and outsourcing. ✔ Cross-Functional Collaboration – Partnering with Product, Renewals, and Sales to align strategies and drive business growth. I am passionate about employee engagement, leadership development, and fostering high-performing teams that feel motivated, empowered, and aligned with company goals. Let’s connect and talk about transforming customer support into a strategic business advantage.