Rob Lee

Chief Growth Officer

Constructive Dialogue Institute

Jun 2025 - Current (1 year 2 months)

Responsible for CDI's go-to-market functions including Marketing, Partnerships, and Implementation.

Head of Growth & Delivery, eCommerce (Retail & Logistics)

Cover Genius

Aug 2024 - Nov 2024 (4 months)

Head of Growth & Delivery, Digital Commerce

Cover Genius

Dec 2023 - Feb 2025 (1 year 3 months)

Lead team of Partner Growth Managers (Solutions Consultants / Customer Success Managers / Account Managers) and Client Solutions Engineers for the Digital Commerce vertical (which includes Retail, Payments, and Platforms) for the Americas. Responsible for partner implementation, program growth post-launch, and overall customer success / account management. KPIs included gross sales, revenue, launch speed (time-to-value), retention, and consumer NPS. Portfolio includes 150+ partners including enterprise (Uber, Wayfair, The RealReal, Stripe), mid-market (Plunge, Hydrow, Newell, SharkNinja), and SMB. Notable accomplishments: > Grew recurring revenue 103% and GMV by 46% over 2 years > Developed and implemented new solutions and customer plays

Head of Growth & Delivery, Retail

Cover Genius

Jun 2023 - Jul 2024 (1 year 2 months)

Director of Marketplace Strategy & Transformation

The Knot Worldwide

Jun 2022 - Jun 2023 (1 year 1 month)

Led major initiatives for TKWW's largest product, the wedding vendor - couple marketplace, which generates $200M annual recurring revenue. Reported to CMO and later VP Product Marketing as part of Product Marketing function. Notable accomplishments: > Spearheaded strategy pivot for marketplace product with C-suite leading to reshaped product roadmaps and 2 acquisitions > Launched in-market pilot of new product in 3 months as leader of cross-functional tiger team > Helped CMO secure board approval for 2x / $10M boost in media spend and major rebrand by defining new marketing strategy > Closed budget gap by selling $3.6M in recurring revenue through testing and sale of new product based on customer insights

General Manager & Product Business Lead, Protection Plans

Wayfair

Jul 2019 - Jun 2022 (3 years)

Ran Wayfair's protection plan (extended warranty) business as part of the Home Services team, part of the Protuct (Storefront) organization and later B2C Revenue organization. Responsible for P&L, strategy, and supplier relationships for $60M revenue / $35M profit / 25 FTE business. Acted as primary business stakeholder to Product Management. Managed 4 supplier partnerships including Allstate. Notable accomplishments: > Grew revenue 156% and profit 305% in first two years, outpacing rest of Wayfair by 60% and 147% respectively > Reignited growth through big Product wins e.g., +50% conversion after UI/UX redesign, +10% revenue through EU expansion > Managed strategic suppliers and cost base incl. defusing $1.2M legal dispute, running multip

Senior Product Manager, Prime France

Amazon

Jun 2018 - Aug 2018 (3 months)

MBA intern on the Prime team. Developed new product roadmap focused on Prime benefits including co-branded credit card informed by local customer insights and global benchmarking. Approved by EU Prime SVP and projected to drive $13M NPV.

Student (Wharton MBA, Lauder MA)

University of Pennsylvania

May 2017 - May 2019 (2 years 1 month)

Chief of Staff to Asia-Pacific President

Verifone

Aug 2015 - Mar 2017 (1 year 8 months)

Verifone (NYSE: PAY, taken private in 2018) was one of the world's leading payment companies and one of the top 2/3 providers of payment hardware in Asia-Pacific. Dispatched to priority business areas reporting to Asia-Pacific President. Responsible for key strategic initiatives, M&A, annual planning and forecasting, and board & executive business reviews. Member of Asia-Pacific leadership team. Notable accomplishments: > Created and implemented India turnaround plan with new GM; resulted in 80% growth over two years > Devised country M&A strategy and competitive landscape, leading to competitive roll-up of distributors leading to 64% increase in sales > Developed APAC-wide strategy including 8 country deep-dive by facilitating multiple s

Chief of Staff to Asia-Pacific President (on secondment from BCG)

Verifone

Jun 2014 - Jul 2015 (1 year 2 months)

Senior Associate

Boston Consulting Group BCG

Oct 2011 - Jul 2015 (3 years 10 months)

Notable projects and industries: > Led market repositioning of dairy company’s flagship brand, doubling sales to $24M via new packaging & market expansion > Shaped negotiation strategy for $450M deal to acquire airline credit card rights by modeling true value based on consumer insights > M&A: completed restaurant due-diligence using 100+ variable regression for top 3 PE firm, completed CPG due-diligence using rapid consumer segmentation and primary research; created M&A strategy and process for top 3 appliance manufacturer > Created renewables strategy for Fortune 100 chemicals company, followed by turnaround strategy for $2B revenuye packaging division Chosen for selective secondment / externship program -- June 2014 - Jul 2015

Research Assistant in Department of Chemistry

Queens University

Sep 2010 - Jul 2011 (11 months)

Summer Associate

The Boston Consulting Group

Jun 2010 - Aug 2010 (3 months)

Teaching Assistant

Queens University

Sep 2009 - Apr 2011 (1 year 8 months)

Engineering Student

Queens University

Sep 2007 - May 2011 (3 years 9 months)

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