Ganit Tal

Ganit Tal

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Resourceful and fast-learning professional with extensive experience in technical support, QA, and client-facing operations across leading SaaS and Ad
Netanya, Center District, Israel
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Résumé

Jobs verified_user 0% verified
  • Clinch
    Technical Support Tier 2/3 & QA
    Clinch
    Mar 2023 - Current (3 years 4 months)
    Deliver Tier 2/3 technical support via Asana, Slack, and direct channels, assisting external clients and internal teams. Ensure timely and accurate resolution of complex issues, maintaining high client satisfaction. Conduct daily ticket follow-ups and verify issue resolution prior to client communication. Troubleshoot using SQL queries, browser Developer Tools, and tag inspection. Maintain deep product knowledge and collaborate cross-functionally with QA and development teams. Key tools: AWS (Athena), Redshift, Grafana, SQL, Asana.
  • C
    Technical Support Tier 2
    Cheq.ai
    Feb 2022 - Feb 2023 (1 year 1 month)
    Delivered Tier 1/2 technical support through Zendesk, resolving platform and integration issues. Authored and maintained documentation and client knowledge base content. Acquired in-depth understanding of advertising ecosystems (Google, Meta, Bing, Twitter, TikTok). Diagnosed tracking and data issues using Tag Assistant and browser tools.
  • StartApp
    Customer Care & Support Manager
    StartApp
    Jul 2017 - Jul 2021 (4 years 1 month)
    Managed Tier 1 support and ensured SLA adherence for campaign, portal, and payment issues. Analyzed data and provided optimization insights to improve ROI. Produced FAQs, help articles, and promotional content. Reported bugs via Jira and tracked KPIs using Google Analytics.
  • 888 Holdings
    Affiliate Support & Media Buying Coordinator
    888 Holdings
    Mar 2013 - Jul 2017 (4 years 5 months)
    Managed affiliate portal content, SEO, analytics, and QA. Provided technical and account support through Oracle RightNow, Skype, and social media. Supported collaboration between affiliate managers and media teams. Streamlined payment workflows and reduced inefficiencies.
  • I
    QA & Support Team Leader
    Inherent Simplicity
    Jan 2007 - Aug 2012 (5 years 8 months)
    Led QA lifecycle from specs to deployment, performing manual, GUI, performance, and load testing. Delivered Tier 2 support to global partners via email, Skype, and onsite visits. Oversaw QA documentation and ensured product compliance with client requirements.
Education verified_user 0% verified
  • I
    ISTQB Certified QA Engineer
    Jan 2014
  • S
    SAP Implementer
    Jan 2007
  • Ruppin Academic Center
    B.A. in Behavioral Science
    Ruppin Academic Center
    Jan 2004
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