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Kathalina A
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Linguist
United States
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Jobs
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UX Content StrategistVanguardJan 2023 - Current (3 years 9 months)- Content Creator & Strategist (Ernst & Young)VanguardFeb 2022 - Dec 2022 (11 months)- defined conversational AI principles and designed end-to-end conversational flows for IVR and chat to internal teams and key stakeholders at the largest mutual funds issuer in the world
- Conversation DesignerMainstayMar 2021 - Dec 2021 (10 months)- analyzed user engagement insights to create writing design best practices for SMS messaging - managed a content repository for multiple projects reflecting the admissions and student life cycle
- Chatbot Conversation DesignerWelocalizeNov 2020- delivered high-quality training data transformation solutions for NLP-enabled machine learning - built out a dataset of information regarding financial services and media cable representing client queries and solutions to those queries
- Voice Technology SpecialistUniphoreAug 2020 - Oct 2020 (3 months)- identified and anticipated patterns in raw data, and consulted with the automatic speech recognition team regarding timely production of transcripts in colloquy format and identification of affect - helped deliver transformational customer service experiences by means of conversational analytics, data analytics, voice bots, IVR systems, and customer feedback history - created new transcription guideline documentation for efficient and consistent annotation and quality assurance
- Chatbot Developer ConsultantLabVoiceJul 2020 - Aug 2020 (2 months)- implemented Google Sheets API with JavaScript and Node.js for a laboratory-based voice assistant software - enhanced the human-voice assistant interaction focusing on science laboratory needs
- PhoneticianDefined.aiJun 2020- strengthened machine learning model to identify inflection patterns associated with emotion - translated and annotated audios and scripted speech into ToBI transcribed metadata - maintained communicative relationships across our international, remote linguist team
- LinguistLionbridgeMay 2020 - Jun 2020 (2 months)- analyzed error reports in autocorrection
- English TeacherJEI Learning CenterSep 2019 - Oct 2020 (1 year 2 months)- adapted teaching methods and materials to meet studentsâ individual academic needs - developed literacy curriculum engaging students and fostering creativity - transitioned from in-person to online amid the covid-19 pandemic
- AnnotatorDefined.aiAug 2019 - Jan 2020 (6 months)- utilized crowdsourcing applications for speech technology and NLP systems - improved named entity recognition with sequence-tagging and templatization of queries - collaborated with a team of international, remote linguists on projects
- SemanticistDefined.aiJun 2019 - Jul 2019 (2 months)- improved named entity recognition with sequence-tagging and templatization of queries
- Research assistant | Phonology and Phonetics of Sonority-Driven StressRutgers UniversityJan 2016 - May 2016 (5 months)- worked on metrical structure in Gujarati and Mandarin, focusing on the claim that stress is attracted to the highly sonorous vowel [a] from the default stress position - processed and annotated speech data with Praat software - collaborated with Prof. Paul de Lacy and PhD candidate Shu-hao Shih
- Research assistant | The Development of English in Spanish-English Bilingual ChildrenRutgers UniversitySep 2015 - Apr 2016 (8 months)- investigated bi-language development in preschool-aged children, - emphasized on cross-linguistic influence on grammar - conducted research in both English and Spanish - presented research on locative prepositions at 2016 Aresty Symposium - collaborated with Prof. Liliana SĂĄnchez and Prof. David Giancaspro
- Teacher AssistantRock Brook SchoolJul 2015 - Jun 2018 (3 years)- implemented behavioral management strategies as well as modified coursework - managed alternative augmentative communication (AAC) devices for verbally limited students - assisted in speech-language pathology, reinforcing social communication skills - one-to-one responsibilities to a hispanic-lusophone student assimilating to his new country
- CopyeditorThe Daily TargumSep 2013 - May 2015 (1 year 9 months)- edited and checked articlesâ content for facts and style according to AP style - oversaw publishing production
- English TeacherfreelanceSep 2012 - Aug 2019 (7 years)- reinforced language arts skills in native English students as well as non-native English students - accomplished accent reduction with speech therapy techniques for more 'native' fluency - relied on language teaching methodologies, instructional technology, and differentiated learning techniques to ensure students comprehend and retain lesson objectives
Education
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- master, Master of ArtsUniversitat de Barcelona
- bachelor, Bachelor of ArtsRutgers University-New Brunswick
- CertificateEmerson College