V
Valentina Quiñonez
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Director of Operations | Mortgage Broker | USA Real Estate
Envigado, Antioquia, Colombia
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Full-time jobs
Résumé
Jobs
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- MDirector of OperationsMortgages Nation, LLCJul 2024 - Current (2 years 4 months)•Problem resolution: Address and resolve escalated issues effectively. •Continuous improvement: Seek process improvements and propose relevant technological tools. •Operational strategy: Develop strategies to enhance efficiency. •Process oversight: Supervise daily operations. •Resource management: Ensure effective use of human and material resources. •Policy development: Establish and update policies and procedures. •Interdepartmental coordination: Foster communication and collaboration. •Monitoring and reporting: Track performance and report to senior management. •Team leadership: Train and develop the operational team. •Project management: Oversee special projects and ensure timely execution. •Ensure compliance with annual disclosures: Ve
Director of OperationsThe TRES GroupDec 2023 - Jul 2024 (8 months)•Ensure accuracy and efficiency in prospective borrower, disclosure, processing, and closing processes, leveraging expertise in roles such as Loan Officer (LO), Loan Officer Assistant (LOA), and Loan Processor (LP). •Provide comprehensive reports directly to the CEO on the company's status. •Supervise contractor processors and supervisors, managing LO concerns and requests efficiently. •Collaborate with various departments or institutions to ensure seamless operations. •Regularly communicate operational updates and challenges with leadership. •Foster effective communication channels within the team and across departments. •Ensure all loan processing activities comply with regulatory guidelines and company policies. •Stay current with indust- Loan Officer AssistantThe TRES GroupSep 2023 - Dec 2023 (4 months)•Prepare and send initial and revised loan disclosures in compliance with TRID and lender guidelines. •Review loan applications and supporting documentation to ensure accuracy and completeness prior to submission. •Submit complete loan files to Underwriting (UW), ensuring all required documents and conditions are included. •Coordinate third-party services including title orders, homeowner’s insurance, and appraisal requests. •Maintain constant communication with borrowers, Loan Officers, underwriters, and vendors throughout the loan process. •Track loan pipeline and follow up on outstanding conditions to support timely underwriting decisions and closings. •Assist Loan Officers with daily administrative and operational tasks related to activ
- Personal Virtual AssistantUpworkSep 2022 - Nov 2025 (3 years 3 months)•Calling service providers to help setup accounts or handle an issue on my behalf. •Helping with market research like contacting and compiling a list of chicken egg farmers or coffee growers. •Translating from English to Spanish. •Translating from Spanish to English. •Online Research. •Booking travel reservations. •Scheduling appointments. •Sending me relevant news articles.. •Gift shopping ideas for Colombian friends. •Organizing pickup or deliveries.
- Analyst Factoring RepresentativeAgencias NobleMar 2022 - Sep 2022 (7 months)• Management and processing of documents, applications and credit requirements for a US company. • Making contact via phone and email, in order to confirm rates to be paid and possible discounts assigned. • Sending payment remittance, management in digital platforms, reports on opportunities for improvement and conflict resolution for the external client.
Education
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- Escuela de Idiomas Headway — Academic Knowledge Program in English Language Teaching Teaching English as a Second or ForEscuela de idiomas HeadwayJan 2025 - Current (1 year 10 months)• Development of strategies for effective English language instruction. • Understanding of CEFR levels (A1–B1) and curriculum design. • Training in classroom management and lesson planning. • Foundations of applied linguistics and communicative methodologies.
- Academic Knowledge Program in English Language Teaching Teaching English as a Second or Foreign Language/ESL Language InEscuela de idiomas HeadwayJan 2025 - Jan 2026 (1 year 1 month)
- Academic Knowledge Program in English Language Teaching Teaching English as a Second or Foreign Language/ESL Language InEscuela de idiomas HeadwayJan 2025 - Jan 2026 (1 year 1 month)
- Fundación Universitaria Internacional de La Rioja - UNIR — Bachelor of Business Administration - BBA Business AdministraFundación Universitaria Internacional de La Rioja - UNIRJan 2022 - Dec 2025 (4 years)This professional will be able to: Effectively and efficiently manage activities with demanding management indicators Develop complex, creative and innovative thinking Lead change processes supported by information and communication technologies Develop a shared vision of the future in a holistic manner Interact globally and internationally in the business world through an exporting approach Define priorities in the face of strategic resource constraints and scarcity Develop skills to evaluate and make intelligent decisions within a systemic approach Encourage the business and entrepreneurial spirit of technology-based companies oriented to the national and international markets Negotiate on a win-win basis (conflict management and resoluti
- bachelor, Bachelor of Business Administration - BBA Business Administration Management and OperationsFundación Universitaria Internacional de La Rioja - UNIRJan 2022 - Jan 2025 (3 years 1 month)
- Servicio Nacional de Aprendizaje (SENA) — Tecnología en Gestión Empresarial Business Administration and Management GenerServicio Nacional de Aprendizaje (SENA)Jan 2018 - Dec 2020 (3 years)The Business Management Associate's degree is a professional with entrepreneurial initiative, innovative, creative, research capacity, able to support management in the optimization of resources that generate development with the application of comprehensive knowledge, proposing alternative solutions in decision making, developing in a descriptive way the different processes, with the ability to take action to create new businesses or strengthen and consolidate existing ones.
- Tecnología en Gestión Empresarial Business Administration and Management GeneralServicio Nacional de Aprendizaje (SENA)Jan 2018 - Jan 2020 (2 years 1 month)