Courtney Iversen

Courtney Iversen

About

Detail

Customer Success. Learning Experience Design. Software Implementation. Onboarding Training.
Denver, Colorado, United States

Timeline


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Job
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Education

Résumé


Jobs verified_user 0% verified
  • Procare Solutions
    Lead Implementation Manager
    Procare Solutions
    Jul 2023 - Current (2 years 2 months)
    + Developed and documented processes and protocols for cross-functional teams to streamline customer implementation + Created internal- and external-facing learning resources to improve customer success + Provided one-on-one training with colleagues on technical troubleshooting and developed workarounds for hard-to-solve situations + Developed and deployed monthly trainings on new software elements to team of 11
  • Procare Solutions
    Client Implementation Specialist
    Procare Solutions
    Aug 2021 - Jul 2023 (2 years)
    Owned initial onboarding process for customers to ensure effective use of software to run small business Established trusted relationships with clients and handled support, training and coaching for 100 accounts simultaneously Innovated on current onboarding processes to improve customer experience and decrease implementation timeline Developed systems and processes to increase support delivery and effectiveness for enterprise customers Effectively utilized CRM to manage tasks and timelines to effectively communicate client information and provide cross-team feedback Promptly addressed customer support issues through effective and detail-focused cross-team communication Developed deep product knowledge within three months of hire, leading t
  • T
    Director, Storytelling & Instructional Design
    The Ad Learning Exchange
    Aug 2019 - May 2020 (10 months)
    - Initiated, planned, and monitored the revision of over 50 e-learning courses by evaluating platform data and client feedback - Designed and implemented a high-impact content strategy to improve and extend learning journey - Collected, monitored, and analyzed learning metrics to increase learning opportunities by 30% - Wrote a unique set of 8 core competency-based standards to measure learner progress - Established and maintained excellent client rapport to increase course development scope by 10% - Developed positive culture with a fully-remote team by modeling risk-taking, empathy, and creativity - Collaborated with the product team to improve learner experience and create adaptive diagnostic skills assessment
  • T
    Senior Instructional Designer
    The Ad Learning Exchange
    Aug 2018 - Aug 2019 (1 year 1 month)
    - Leveraged adult learning frameworks to design, develop, and deliver over 20 e-learning courses - Systematized protocols to effectively manage simultaneous course development projects - Implemented standards and style guides to write clear, concise, and accurate content - Established and managed content organization and optimization processes leading to more scalable learning experiences - Developed scripts and collaborated with the creative team to produce captivating multimedia projects
  • F
    Freelance Learning Experience Designer
    Aug 2018 - Current (7 years 1 month)
  • D
    Math Teacher
    Denver Center for International Studies
    Aug 2013 - Aug 2018 (5 years 1 month)
    - Developed and implemented instructor-led training for teachers focused on equitable learning environments - Gathered and tracked standards-based data to tailor lessons and allocate appropriate resources for individualized learning experiences - Coached first-year teachers on equitable learning experience leading to increased scores on student and teacher evaluations - Developed life-skills curriculum by building relationships with SMEs and community organizations
  • M
    Math Teacher
    Morey Middle School
    Aug 2013 - Jul 2015 (2 years)
    - Established relationships with internal and external stakeholders to ensure student accountability and success - Designed and deployed data-informed lesson scaffolding and extension for individuals and cohorts - Created and facilitated learner-driven project-based learning experiences
  • S
    Student Teacher
    School City of Mishawaka
    Mar 2013 - Jun 2013 (4 months)
  • S
    Student Teacher
    South Bend Community School Coporation
    Jan 2013 - Mar 2013 (3 months)
  • L
    Math Teacher
    Lehigh Valley Summerbridge
    Jun 2010 - Aug 2012 (2 years 3 months)
Education verified_user 0% verified
  • Louisiana State University
    Certificate, Learning Experience Design
    Louisiana State University
    Jan 2021
  • S
    Bachelor of Arts (BA, Mathematics
    Saint Marys College of California
    Jan 2009 - Jan 2013 (4 years 1 month)
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