Stephen Elrod

Senior Vice President Operations & Office of the CEO

Degreed

May 2026 - Current (6 months)

Reporting directly to the CEO, I lead company-wide operations with a focus on scaling the business, improving execution, and driving organizational transformation. I work across the executive team to align strategy, operating priorities, resources, and accountability, ensuring the company is focused on the highest-impact opportunities. My role brings together strategic planning, business performance, operating model design, and cross-functional execution to help the organization operate with greater speed, discipline, and impact.

Senior Vice President of Professional Services & Global Delivery

Degreed

Apr 2020 - May 2026 (6 years 2 months)

Led global professional services, implementation, consulting, technical support, technical account management (TAM), escalation management, solution architecture, and services sales across regions, with accountability for revenue, margin, delivery performance, client outcomes, and team effectiveness.

Sr. Director, Client Engagement (Implementation Services)

Degreed

Jun 2018 - Apr 2020 (1 year 11 months)

Scaled implementation and client engagement practices during Degreed’s growth, building delivery discipline and improving enterprise client onboarding.

Global Learning Leader | SaaS Consulting

GE Digital

Apr 2017 - May 2018 (1 year 2 months)

At GE Digital, I led global consulting and enablement initiatives within an industrial software environment serving asset-intensive industries. My role focused on helping clients accelerate adoption, improve time-to-value, and realize stronger business outcomes through scalable consulting offers, delivery frameworks, and strategic account support. I partnered across services, sales, and client stakeholders to strengthen execution, improve consistency, and expand service opportunities across enterprise and midmarket accounts.

Key Achievements:

Built and scaled global consulting and enablement programs to accelerate adoption, improve time-to-value, and strengthen customer outcomes across enterpr

Director, Professional Services

ServiceMax a PTC Technology

Apr 2012 - Apr 2017 (5 years 1 month)

At ServiceMax, I led Professional Services initiatives in a complex, workflow-heavy field service software environment. My role spanned implementation strategy, partner ecosystem development, services scoping, certification programs, and client delivery support. I worked across customers, partners, sales, and product teams to improve implementation consistency, expand delivery capacity, and strengthen customer outcomes across enterprise deployments.

Key Achievements:

Led a team of consultants and training professionals responsible for enterprise implementations, customer onboarding, and delivery execution in a complex field service software environment.

Built and scaled a glob

Software Manager | Salesforce & Services

Blue Coat Systems acquired by Symantec

Jan 2011 - Apr 2012 (1 year 4 months)

At Crossbeam Systems (acquired by Blue Coat), I served as the Salesforce.com product owner and administrator, managing the platform to support business operations and sales effectiveness. Leveraging my certifications in Salesforce administration and development, I drove initiatives to enhance system functionality, streamline processes, and deliver actionable insights to stakeholders. Collaborated with cross-functional teams to align Salesforce capabilities with organizational goals, ensuring scalability and compliance.

Key Achievements:

- Salesforce Administration and Optimization: Managed and maintained

Sales Operations & Enablement Leader

PMSI

Mar 2007 - Dec 2010 (3 years 10 months)

At PMSI, I served as the Sales Operations and Enablement Leader, reporting directly to the Chief Sales Officer. I was responsible for optimizing sales processes, improving operational efficiency, and supporting the sales team with tools, training, and insights to achieve revenue goals. My role encompassed the development and execution of sales enablement programs, CRM management, and sales performance analysis, driving measurable improvements in sales productivity and quota attainment.

Key Achievements:

- Sales Operations Leadership: Managed all sales operations functions, including forecasting, pipeline management, and quota setting, ensuring alignment with corporate objectives and revenue targets.

- CRM Ma

Field Sales Education | Transition Team

Raymond James Financial Inc

Feb 2006 - Mar 2007 (1 year 2 months)

- Led strategic design and development of technology learning solutions using leading-edge learning modalities.
- Led onboarding for new high profile Financial Advisors, with a focus to expedite transition and limit downtime to their book of business.
- Traveled to branch locations and/or offered virtually, a catalog of sales enablement and technical learning courses.

Senior Corporate Trainer | Call Center

Franklin Templeton Investments

Mar 2000 - Feb 2006 (6 years)

- Revamped contact center on-boarding program from a 6-week classroom instructor led to a focus on peer-to-peer learning, eLearning, and microlearning, resulting in a reduction in the ramp timeline.
- Developed and facilitated a virtual learning program and process for educating the Hyderabad, India contact center, creating a cohesive learning environment across the company.
- Designed soft sell learning program to support contact center quota requirements.

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Stephen Elrod

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