S
Sanil Chopra
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5x Certified Salesforce Professional
Oshawa, Ontario, Canada
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Résumé
Jobs
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Senior Salesforce AdministratorAtaccamaAug 2024 - Current (2 years 3 months)- Senior Salesforce Administrator (Consultant)Altus GroupMay 2023 - Aug 2024 (1 year 4 months)• Conducted requirement analysis sessions with stakeholders to gather business needs and to identify requirement gaps and accordingly designed sustainable solutions
• Facilitated collaborative sessions with stakeholders and subject matter experts to capture comprehensive business requirements and gain a deep understanding of their needs for Salesforce integrations.
• Built prototypes in sandboxes based on gathered requirements to showcase proposed solutions
• Provided recommendations and implemented 3rd party integrations such as IronClad, ZoomInfo based on Business Requirements
• Managed data migration activities, ensuring data integrity and seamless transition from legacy systems including data mapping, workflows, cust - Senior Salesforce AdministratorOtterAug 2022 - Aug 2023 (1 year 1 month)• Collaborate with stakeholders to gather and analyze requirements, translating them into scalable and effective Salesforce solutions
• Displayed expert knowledge of Salesforce Features and Capabilities, including limitations while recommending and designing solutions, ensuring a smooth project delivery.
• Implemented Territory Management process, Assignment rules, Territory management criteria
• Led migration of all data from legacy systems into Salesforce using Zapier and Cloudingo
• Maintained data integrity by routinely deduping duplicate data and placing rules to avoid more duplicates from getting created
• Migrated and amalgamated all Workflows and Process builders into Flows
• Built CPQ style custom solu - Senior Salesforce AdministratorLifeworksJul 2019 - Aug 2022 (3 years 2 months)
- Salesforce AdministratorRand WorldwideApr 2016 - Jul 2019 (3 years 4 months)• Serve as the primary contact for ongoing user support and data policies
• Manage daily administration and support of the Salesforce.com platform, Concur and DocuSign systems for more than 300 users.
• Responsible for administration functions such as user management, profile configuration, data management, report and dashboard development, etc
• Create profiles and permissions documentation, governance framework, data mapping
• Document business requirements, scope out changes to workflows process builders, flows, fields, and profiles and implement changes as required
• Design and deploy Custom objects, Page layouts, Cust - CSalesforce System AdministratorCanadian Cancer Society, Saskatchewan DivisionMay 2014 - Apr 2016 (2 years)• Administrated and monitored the society’s Salesforce CRM application. Created workflows for automated case routing, campaign, events, email and donations alert
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings
• Customized Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements
• Designed and deployed Custom objects, Page layouts, Custom tabs, and Components, to suit the needs of the business
• Created new events and campaigns within Salesforce in line with the Society’s fundraising and advocacy initiatives
• Created report templates, custom report - Senior Customer Service RepresentativeStaplesFeb 2012 - May 2014 (2 years 4 months)• Assist, coach and mentor Customer Service Representatives
• Provide support and training to new associates around processes, system usage and customer service skills
• Absorb and execute role of Team Manager in the absence of the manager
• Generate daily and weekly reports based on defined performance metrics
• Demonstrate leadership skills by maintaining a high level of personal performance and supporting Staples policies, procedures and customer service vision - NProject CoordinatorNexstep Infotech LtdMar 2009 - Jul 2010 (1 year 5 months)• Assist project manager in creating project documents in pre-initiation and initiation phase including Business Case, Project Proposal and Project Charter
• Track productivity, costs and progress on projects
• Resolve administrative problems by coordinating preparation of reports, quotations, data analysis
• Capture operational requirements by scheduling and assigning administrative projects and expediting work results
• Provide functional training of system to client’s trainers using ‘train the trainer’ approach
• Schedule and participate in status meetings, circulate agenda and minutes, update project schedule and maintain budget and expense statements on weekly and monthly basis - Customer Service AdvisorTECH MAHINDRA BUSINESS SERVICESOct 2004 - Mar 2009 (4 years 6 months)• Responsible for handling billing as well as broadband related queries from customers based in UK over the phone and email
• Coordinated with multiple stakeholders and communicated with other departments to achieve effective resolution
• Process trained new hires based on new employee training programs
Education
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- Mbachelor, Bachelor in Commerce, CommerceMKS College
- Post Graduate, Human Resources ManagementCentennial CollegeJan 2011