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Stacey Luong
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Technical Account Manager at Attentive
California, United States
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work
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Résumé
Jobs
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Senior Solutions ArchitectAttentiveMay 2024 - Current (2 years 6 months)- Senior Technical Account ManagerAttentiveMar 2023 - May 2024 (1 year 3 months)
- Technical Account ManagerAttentiveMay 2021 - Mar 2023 (1 year 11 months)
- Product Specialist - Customer ServiceMolekuleNov 2020 - Apr 2021 (6 months)
- Integration ConsultantCeligoJan 2019 - Nov 2020 (1 year 11 months)
- Enterprise Technical Account ManagerDemandforceMar 2016 - Jan 2019 (2 years 11 months)• Single point of contact for technical issues of mid to senior level management for 2000+ accounts
• Collaborate directly with engineering to prioritize product enhancement
• Proactively monitor accounts to ensure platform adoption and retention
• Advise on the strategy and development of new enterprise implementations
• Manage partner relationships as an escalation point
• Implementation and troubleshooting of software - Senior Technical Support RepresentativeDemandforceMar 2015 - Mar 2016 (1 year 1 month)• Provide support and guidance to Demandforce customers on technical issues, including improving their company’s productivity, communication and marketing.
• Developed into a mentor on the team and was responsible for training new hires on process and product.
• Assist clients in optimizing their business through marketing and best practice solutions to align with their business needs and goals. - TOperations AssociateTwice (www.liketwice.com)Oct 2014 - Mar 2015 (6 months)• Quality assesses all aspects of clothing, shoes, and handbags before being listed for sale
• Problem-solving, multi-tasking, organizational, data collection and analysis skills, knowledge of logistics processes
• Navigate intrinsic database and input information. - CGuest Services CoordinatorCinta Aveda Institute: Student Salon & SpaNov 2012 - Apr 2014 (1 year 6 months)• Call center experience taking a high volume of calls on a multi line phones providing guest with information about services, make or edit appointments, and relay other phone calls to proper personnel.
• Weekly inventory for retail storefront along with salon and spa floors.
• Clerical work in administrative office with sorting, organizing, and filing of student files. - Sales AssociateNordstromNov 2012 - Apr 2013 (6 months)• Create and build lasting relationships with customers
• Recognized for high sales volume on multiple occasions
• Managed daily business operations for the store including inventory control, arranging product displays, completing daily sales reports, and resolving customer concerns. - General ManagerIT'SUGAROct 2010 - Apr 2012 (1 year 7 months)• Promoted from sales associate to assistant manager to general manager to revitalize leadership.
• Directly responsible for overall profitability, sales, customer service, daily operations, policy implementation, and strategic direction for the store.
• Administered payroll, initiated cost controls to ensure profitability, recruited, hired and motivated a staff of eight (8) ranging from sales associates, supervisors and assistant managers - KReceptionistKeller Williams Real EstateJun 2009 - Aug 2010 (1 year 3 months)• Welcome all visitors and deal with inquiries on the phone and face to face.
• Supply information regarding the organization to the general public, clients and customers.
• Successfully organized appointments between employees and clients.
• Responsible for typing reports, memos and other correspondence.
• Accepted and distributed messages and mails to proper departments and employees.
• Excellent interpersonal, communication and customer service skills.
• Strong organizer, versatile, and quality management skills.
Education
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- Associate’s Degree Business Administration and Management GeneralDiablo Valley College
- AWeb Development Certificate Computer Software EngineeringActualize Coding Bootcamp & ApprenticeshipJan 2016 - Jan 2017 (1 year 1 month)