Process Manager (Transformation)
IAG Cargo
Oct 2022 - Current (3 years 9 months)
• Managed 20+ cross-functional improvement projects across Finance, HR, and Transformation, developing governance, mapping processes, creating implementation plans, and managing change
• Lead facilitator for multiple large-scale workshops
• Delivered targeted training and coaching empowering teams to adopt business improvement methodologies, focusing on problem solving and BPMN