Pankaj Bhatia
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Head of Engineering & India Site Lead
Bengaluru, Karnataka, India
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Head of Engineering & India Site LeadEudiaJan 2025 - Current (1 year 10 months)Working on AI-backed systems that combine enterprise context, modern AI models, and human expertise into practical legal products for enterprise legal teams. I lead engineering across platform infrastructure, knowledge systems, and product delivery. Building fast, iterating aggressively, and keeping systems reliable at scale.
Focused on the practical side of AI: document intelligence, knowledge systems, dynamic workflows, observability, and agentic architectures.
Building high-trust, small teams that can ship deep tech quickly without losing engineering discipline.- CTechnology & Strategy ConsultingConfetti ConsultingApr 2024 - Jan 2025 (10 months)In April, I transitioned from full-time employment to a career break, prioritizing my family's well-being. Since then, I've gradually taken on consulting assignments, serving as a technology advisor for mid-sized companies. In this capacity, I provide comprehensive technology guidance, helping these organizations streamline their organizational design, technology infrastructure, engineering processes, and product strategy.
- Director of Engineering, Amazon Advertising (Ad Trust, Moderation, Applied Science & GenAI)AmazonAug 2022 - Apr 2024 (1 year 9 months)In the dynamic realm of advertising, my role as an engineering leader is both challenging and exhilarating. I lead advertising moderation, to scrutinise millions of diverse ads by merging engineering expertise with applied science. My responsibilities include crafting effective moderation strategies aligned with intricate global Ad Policies, utilizing cost-effective ML models, and overseeing highly scalable engineering infrastructure. With recent AIGen advancements, I play a pivotal role in shaping the direction of Language Model Moderation (LLM) within our advertising framework.
- Sr Director & Head of Engineering - Alternate CommerceFlipkartNov 2021 - Aug 2022 (10 months)Leading Multiple Initiatives in Alternate Commerce domain
- Shopsy [ Reseller Commerce ]
- Partner Platforms [ Influencer & Affiliate Platform for Social/Video commerce ]
- Re-Commerce [Sell back, Exchange, Liquidation ]
- Social Commerce [ Group Buying, Community Buying]
Stitching all these commerce philosophies with common platforms like Incentivisation, Targeted discounts, Personalisation, Partner Ecosystem. - Sr. Director of Engineering, Flipkart WholesaleFlipkartSep 2020 - Jan 2022 (1 year 5 months)Responsible for Complete Demand, Discovery and Shopping experience Engineering at Flipkart Wholesale Business.
Build this team and many platforms ground up in a record time of 6 months. Post MVP launch, We built many new functionalities around User Engagement, Organic/Inorganic growth platforms (Search, Reco, Merchandise etc)
Also got opportunity to Lead and Mentor Senior Engineering leaders of whole FKW Engineering. - Director Of EngineeringFlipkartJan 2018 - Sep 2020 (2 years 9 months)Head of Customer experience Engineering. Responsible for developing resilient in-house CRM ecosystem to serve millions of customers. These platforms are capable of sustaining Flipkart’s festive season traffic for many years.
+ Launched Flipkart’s First Chat/Email & Voice Bots and Interactive help centre.
+ Build a versatile workflow orchestrator and work management platform
+ Many innovative capabilities like proactive issue management, Customer intent predictions
+ Onboarded other Flipkart Groups on this Platform
Responsible for scaling and Manage the org to deliver long term vision. Proudly led a highly efficient and motivated fun team. - Senior Engineering ManagerFlipkartJan 2016 - Dec 2017 (2 years)Leading a couple of Initiatives to Improve Customer Experience.
Responsible for
- Core CRM, Highly scalable & Intelligent tools for Customer Interaction.
- Analysis of Customer-Agent behaviour using Machine Learning/NLP and other custom in-house tools. - Engineering ManagerFlipkartMar 2015 - Dec 2015 (10 months)Building some cool, intelligent, state-of-the-art Platforms with awesome people in Flipkart.
#NLP #ML #Scale #Performance #Social #CustomerExperience. - Manager R&DvmwareNov 2013 - Mar 2015 (1 year 5 months)Build extensible Cloud Automation provisioning and continuous integration framework, that helps developers to automate their dev -> test -> deploy cycles for large set of existing CI tools.
- Engineering ManagerClickableJun 2012 - Jul 2013 (1 year 2 months)[Acquired by Syncapse]
Ownership of Social Applications & Analytics platform
Social Apps & intelligence platform is a center stage solution for hosting social campaigns on Facebook, Twitter, Google+, Youtube and process data for insights, analysis and recommendations. The platform serves competitive insights, consumer lifecycle patterns and help brands in aligning their marketing strategies.
Responsibilities:
Design and prototyping of multi-tier application & analytics framework
Modeling of multi-dimensional data and development of aggregation map-reduce jobs
Ensure timely & high quality technical Deliverables
Enabling and Mentoring team to be highly successful - Tech Lead, Ads Data PlatformClickableAug 2010 - May 2012 (1 year 10 months)Design and Development of dependable, Efficient, Scalable ad network data platform. End to End ownership of Network Data layer, Real time data processing, mining and reporting.
Expertise :
Hadoop Ecosystem
Data Transformation
NoSQL
Technical Leadership - Software Design EngineerMicrosoft CoporationAug 2006 - Aug 2010 (4 years 1 month)1) IE Plug-in to analyze history patterns and share Urls - A secure IE plug-in that trace user’s browsing and visualize the patterns on start page
• Analyzing patterns, prioritizing URLs based on various matrices (time spent, hit rate)
• History Search on Entity and Tag extraction basis
2) Web service engine to process XML based service metrics (SLANG). It is used for monitoring, auditing and logging the service performance.
3) Research prototype for SLA based capacity planning for data centers
• Analysis of work done in the field of capacity planning and scope for improvement
• Integrating SLA framework monitoring and proactive analysis capabilities
4) Participation in European Union Sc - IResearch Intern [Thesis]INRIA IRISA RennesJan 2006 - Jun 2006 (6 months)Received grant for research work on "Generation of Domain Specific Graphical Modeling Editors" under guidance of Prof Pierre-Alain. The topic was specialized area under Model Driven Engineering.
- AResearch InternACE Associated compiler Experts Bv AmsterdamAug 2005 - Nov 2005 (4 months)Worked on Compiler optimization techniques for CoSy compiler.
- Software EngineerQuarkJan 2002 - Jan 2004 (2 years 1 month)Design and Implementation of
• DOM support for QuarkXPress™
• XPath Interface APIs
• Implementing of XSL based automated documentation generator for XPress Schema
Education
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- Master's Degree, Computer Science, distributed systemsRWTH Aachen UniversityJan 2004 - Jan 2006 (2 years 1 month)
- B.Tech (Hons, Computer ScienceKurukshetra UniversityJan 1997 - Jan 2001 (4 years 1 month)