Nesah May Relliquete
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Cebu City, Central Visayas, Philippines
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Résumé
Jobs
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Business Development SpecialistNewfold DigitalMar 2022 - Current (4 years 7 months)Business Development Specialist
March 2022 – To present
⚫ Call customers and assist our customers with technical problems when
using our products and services.
⚫ Conduct thorough market research to identify potential business
opportunities and market trends. Analyze data to develop insights and
strategies for business growth.
⚫ Proactively identify and engage with potential clients through various
channels such as cold calling, networking events, and online platforms.
Generate leads and build a pipeline of prospects.
⚫ Build and maintain strong relationships with existing and potential
clients. Understand their needs and requirements to effectively propose
solutions and services th- Quality AnalystAzpired, Inc.Jan 2018 - Mar 2021 (3 years 3 months)Call monitoring and generating QA Audits for agents weekly
Participates in design of call monitoring formats and quality standards.
Performs call monitoring and provides trend data to management team.
Uses quality monitoring data management system to compile and track performance at team and individual level.
Performs monitors of customer care call responses.
Participates in customer and client listening programs to identify customer needs and expectations.
Provides actionable data to various internal support groups as needed.
Coordinates and facilitates call calibration sessions for call center staff.
Provides feedback to call center team leaders and managers.
Prepares and analyzes internal and - Quality AnalystAzpired, Inc.Jan 2018 - Mar 2020 (2 years 3 months)⚫ Call monitoring and generating QA Audits for agents weekly
⚫ Participates in design of call monitoring formats and quality standards.
⚫ Performs call monitoring and provides trend data to management team.
⚫ Uses quality monitoring data management system to compile and track performance
at team and
⚫ individual level.
⚫ Performs monitors of customer care call responses.
⚫ Participates in customer and client listening programs to identify customer
needs and expectations.
⚫ Provides actionable data to various internal support groups as needed.
⚫ Coordinates and facilitates call calibration sessions for call center staff.
⚫ Provides feedback to call center team leaders and managers. - Quality AnalystAzpired, Inc.Jan 2018 - Mar 2020 (2 years 3 months)⚫ Call monitoring and generating QA Audits for agents weekly
⚫ Participates in design of call monitoring formats and quality standards.
⚫ Performs call monitoring and provides trend data to management team.
⚫ Uses quality monitoring data management system to compile and track performance
at team and
⚫ individual level.
⚫ Performs monitors of customer care call responses.
⚫ Participates in customer and client listening programs to identify customer
needs and expectations.
⚫ Provides actionable data to various internal support groups as needed.
⚫ Coordinates and facilitates call calibration sessions for call center staff.
⚫ Provides feedback to call center team leaders and managers. - Collections Department - Team LeaderAzpired, Inc.Jul 2015 - Dec 2017 (2 years 6 months)Completeing monthly evaluation and Key Performance Indicators
Manage team workload distribution daily for collection on delinquent loans
Review team sales on a daily basis
Track and coach team member’s performance - Customer Service Team LeadAzpired, Inc.Jul 2015 - Dec 2017 (2 years 6 months)⚫ Completing monthly evaluation and Key Performance Indicators
⚫ Manage team workload distribution daily for collection on delinquent loans
⚫ Review team sales on a daily basis
⚫ Track and coach team member’s performance - Customer Service RepresentativeAzpired, Inc.Jan 2013 - Jul 2015 (2 years 7 months)Attracts potential customers to apply for a loan by answering loan inquiries and service questions
Accepting payments on customer's loan
Meets customer service goals by responding to customer inquiries and providing accurate information
Education
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- UBachelor of Arts, Communication major in Broadcasting and JournalismUniversity of San Jose Recoletos Cebu CityJan 2016 - Dec 2017 (2 years)
- CBachelor of Elementary EducationCebu Technological University Argao Campus CebuJan 2009 - Dec 2010 (2 years)