Amanda Chang
About
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Global Customer Office Lead, Office of the CEO, Google Cloud
San Jose, California, United States
Résumé
Jobs
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Global Customer Office Lead, Office of the CEO, Google CloudGoogleFeb 2025 - Current (1 year 8 months)- Go-to-Market Business Strategy, Office of the COO, Google CloudGoogleOct 2024 - Mar 2025 (6 months)
- Global Head, Early in Career Programs, Google CloudGoogleAug 2021 - Oct 2024 (3 years 3 months)
- Global Head of Strategy & Planning, Customer Advocacy and InsightsGoogleApr 2020 - Aug 2021 (1 year 5 months)
- Global Head of Strategy & Growth, Executive Customer Programs at Google CloudGoogleMar 2019 - Apr 2020 (1 year 2 months)
- Head of Sales EnablementZoomAug 2017 - Mar 2019 (1 year 8 months)Meet Happy! Zoom makes video and web conferencing frictionless. Founded in 2011, Zoom is the leader in modern enterprise video communications, with a secure, easy platform for video and audio conferencing, messaging, and webinars across mobile, desktop, and room systems. We help hundreds of thousands of businesses and organizations bring their teams together to get more done, efficiently.
Zoom was named a Leader in the 2016 Gartner Magic Quadrant for Web Conferencing, is ranked 18th on the Forbes 2017 Cloud 100 List, and has received top ratings on technology review sites such as TrustRadius, Gartner Peer Insights, and G2Crowd.
Sign up for your free account to start meeting happy: - Sr. Sales Productivity ManagerBoxApr 2016 - Aug 2017 (1 year 5 months)The mission of Box’s Sales Productivity Team is provide a best in class experience for our sellers. That means ensuring that our existing reps and new sales hires have everything that they need to be successful, by delivering a best in class onboarding experience, easily accessible product knowledge and skill building programs, and the tools, process, and materials required to execute a comprehensive sales cycle.
- Sales Productivity ManagerBoxApr 2014 - Apr 2016 (2 years 1 month)
- Sales Productivity SpecialistBoxJan 2012 - Apr 2014 (2 years 4 months)- Enable the Sales Team to sell more and sell faster
- Create and develop Sales Onboarding
- Develop supplemental training for Rep Development
- Build content to enable Sales productivity and success
- Provide continuity with the growing Box organization - Account ExecutiveBoxNov 2010 - Jan 2012 (1 year 3 months)Founded in 2005, Box provides Enterprise cloud content management for more than 10 million users and companies ranging from small businesses to the Fortune 500. Box’s dynamic, flexible content management and collaboration solution empowers users to access and share content online, and gives IT professionals unprecedented visibility into how content moves within their organizations and beyond. Content on Box can be shared internally and externally, accessed through iPad, iPhone and Android applications, and extended to partner applications such as Google Apps, NetSuite and Salesforce.
● Inbound and Outbound Sales
● High-Level Consultative selling to Executives, IT, and Knowledge workers
● Account Management
● Cust - Sales Development RepresentativeBoxMar 2010 - Feb 2011 (1 year)- Lead generation and qualification
- Interviewing and onboarding new hires
- Team Leader
- Worked closely with Marketing, Client Services, Business Development, and Support to ensure customer success - MDocent/Assistant Volunteer CoordinatorMuseums of Los GatosJul 2009 - Mar 2010 (9 months)Give tours to museum patrons and give any customer service needed. Prepare and send mass mailings. Open and close the museum and often run the museum on my own. Assist the Volunteer Coordinator with events. Organize volunteers: their locations and responsibilities.
- InternUS Department of StateJun 2008 - Aug 2008 (3 months)Interned with the Bureau of Consular Affairs in Passport Services. Worked in the Office of Field Operations and worked closely with the Customer Service Division. Revised a comprehensive web-based training for Passport Application Acceptance Agents. Took initiative to seek out projects that could alleviate the workload of other staff members. Edited response letters to Congressional offices, drafted designation and deactivation letters for passport application acceptance facilities, prepared lobby signage mock-ups, reviewed the Passport Services website and assisted in creating a new online form for passport application. Provided feedback on the redesign of the monthly Customer Service Report Template and made phone calls to correct un
- PExecutive AssistantPT ArmorJul 2007 - Aug 2007 (2 months)Catalogued all materials used in company products. Organized a wellness program for the office. Managed all ordering and distribution of tactical clothing which included handling all correspondence between our office and the tactical clothing vendor as well as with clients. Negotiated sales agreements. Responsible for all correspondence between our office and the materials vendors. Trained two employees in the Executive Assistant positions.
- PAdministrative Assistant/Assistant to the PresidentPT ArmorJun 2006 - Aug 2006 (3 months)Worked with clients face to face and on the phone, entering information about clients and products into a database; helped draft ideas and worked through a new database; filed documents, including invoices; checked and filed confidential documents; faxed documents to clients and vendors; assisted company salesmen with problems or questions they had on orders or products; measured police officers, Diplomatic Security, and other officers for their body armor; traveled with the President of the company to help him take measurements of Police Academy classes; assisted in the set up and execution of a trade show; and trained 1 existing employee and 1 new employees in the responsibilities of the Administrative Assistant; wrote up work orders; dra
- UProtocol Office Administrative AssistantUS Embassy Budapest HungaryJun 2004 - Jul 2004 (2 months)Preparing and faxing invitations for the Embassy’s Fourth of July reception and for the Ambassador’s and Deputy Chief of Mission’s various functions. Corresponded with invitees. Devised a database to organize the Ambassador’s contact list.
Education
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- Bachelors of Art, Humanities, Art HistoryBrigham Young UniversityJan 2005 - Dec 2009 (5 years)Humanities Major with an emphasis and Minor in Art History