Alida Palacios

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Service Assistant After Sales

Automobilforum Kuttendreier

Sep 2025 - Current (1 year 2 months)

Responsible for coordinating automotive service appointments and acting as a liaison between Ford customers and the workshop, ensuring efficient workflow in the service area. Managed and updated service orders within the company system, prepared detailed work orders, and ensured accurate vehicle data entry. Monitored repair progress and followed up with the workshop to guarantee timely completion and high-quality service delivery.
• Reduced service delays by approximately 15–20% through improved appointment scheduling and workshop coordination
• Increased efficiency in service order processing by 20%, ensuring timely and accurate system updates
• Contributed to reducing vehicle turnaround time by 10–15% by proactively monitor

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Administrative Assistant

Gelapa Construcciones SA de C.V

Jun 2023 - Jul 2025 (2 years 2 months)

Managed daily administrative operations, including document control, scheduling, and coordination of office and project teams. Supported HR and finance functions, ensuring smooth payroll, expense tracking, and reporting. Maintained communication with clients, suppliers, and contractors to support project delivery.
• Streamlined document and invoice management, reducing processing time by 30%.
• Coordinated logistics for multiple projects, ensuring timely material deliveries.
• Created progress reports that improved project monitoring and decision-making.
• Enhanced communication with clients and suppliers, boosting efficiency and responsiveness.

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Professional Photographer

May 2022 - Aug 2023 (1 year 4 months)

I managed administrative and organizational tasks, including scheduling sessions, maintaining digital and physical files, coordinating with the editing team, and overseeing equipment inventory and studio resources. I welcomed clients, understood their needs, proposed creative ideas, and ensured satisfaction with the final images. Additionally, I captured high-quality photos for portraits, products, events, and commercial projects, applying lighting, composition, and basic editing techniques, while collaborating with assistants when needed.
• Session scheduling and file management, improving workflow efficiency by 30%.
• Developed a client-focused approach that increased repeat bookings and referrals.
• Produced high-quality i

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Junior Shipping Coordinator

Jul 2021 - May 2022 (11 months)

As a Junior Shipping Coordinator, I managed inventory accuracy and ensured quality control of outgoing and incoming products using inventory management software. I coordinated with warehouse staff and suppliers to maintain efficient operations and resolve discrepancies, supporting smooth logistics and reliable delivery.

F

Front Office Receptionist

Oct 2020 - Jun 2021 (9 months)

● Responsible for welcoming guests. ● Register and check guests in ● Managing online and telephonic bookings. ● Listen and respond to guest queries and requests both in-person and by phone. ● Provide accurate information about local attractions and services. ● Maintaining customer satisfaction.

Social Media Ambassador & Service

MEININGER Hotels

Mar 2019 - May 2020 (1 year 3 months)

I was responsible for managing food and kitchen orders and organizing the food buffet, ensuring a seamless experience for guests. I focused on maintaining high levels of customer satisfaction and provided special assistance to Spanish-speaking guests, including translations and tips. Additionally, I created engaging content for social media platforms such as Facebook and Instagram, while conceptualizing marketing campaigns and strategies to promote the hotel. My role also involved maintaining and enhancing the positive image of Meininger Hotel Munich.

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Meeting Point Manager

Jul 2018 - Mar 2019 (9 months)

I worked as a customer-focused professional in the tourism sector, where I was responsible for coordinating daily operations, managing customer relationships, and supporting administrative and financial processes. I ensured smooth service delivery while contributing to sales and overall customer satisfaction.
• Delivered a high level of customer service, ensuring positive experiences and maintaining customer satisfaction.
• Acted as the main point of contact for customer inquiries, complaints, and requests, resolving issues efficiently and professionally.
• Coordinated and organized daily tour operations, ensuring schedules ran smoothly.
• Presented, promoted, and sold tours and additional services, contributing to reven

A

Freelancer Photographer

Ali Palacios photographer

Jan 2012 - Jun 2018 (6 years 6 months)

I worked as a freelance photographer, planning and executing a wide range of photo sessions including events, portraits, and commercial projects. I was responsible for the entire creative process, from concept development and client communication to shooting, editing, and final delivery. I collaborated closely with clients to understand their needs and ensure high-quality results. Additionally, I managed my own workflow, handled multiple projects simultaneously, and consistently met deadlines while maintaining strong attention to detail.
• Maintained a high level of client satisfaction and repeat business.
• Developed a versatile portfolio across multiple photography styles.
• Strengthened client relationships through effecti

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National Buyer

Nov 2009 - Dec 2010 (1 year 2 months)

Responsible for managing the entire procurement process, including gathering information and analyzing the supplier market. Handles contract negotiations and processing with suppliers, and serves as the main point of contact for all supplier-related matters.
• Optimized purchasing processes, reducing processing time by 15% and increasing operational efficiency.
• Secured more favorable commercial agreements (pricing, payment terms, and conditions) with strategic suppliers.
• Diversified the supplier base, reducing supply risk and increasing competitiveness.

Customer Service Specialist

PROTRANS

Oct 2007 - Oct 2009 (2 years 1 month)

Customer Service: Knowledge and experience in paper work and documentation to export merchandise (packing list). Customer Service of Distribution and Transportation: Fulfill clients' needs and requirements of transportation. Follow up and status check of the merchandise. Billing and payment validation. Merchandise distribución within México and foreign countries. Import merchandise. Knowledge in AS400, J.D Edwards , Oracle y Protrack.

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Logistics Specialist

TRANSPORTES GASA

Jun 2007 - Oct 2007 (5 months)

Logistic Department: Report and logistics on transport equipment; destiny, stock, movements, and whereabouts.

Administration Assistant

Secretaría de Economía México

Aug 2006 - Feb 2007 (7 months)

Social Service: Industry Department (paper work)

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Administration

Reel World Logistics

Jun 2004 - Jul 2005 (1 year 2 months)

Operation and Administration Department: Dealing with suppliers, merchandise follow up, information managing and billing process with customs' brokers.

About

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Alida Palacios

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