Amarachi Blessing Osi-Sampson
About
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Executive Virtual Assistant, Customer Support and Administrative Officer with over 10+years of professional experience in a fast paced and structured environmen
Enugu, Nigeria
Résumé
Jobs
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- FAdministrative AssistantFederal College of Agriculture EBONYI StateMay 2026 - Current (5 months)
- MCustomer Support SpecialistMainPoint TechnologiesDec 2025 - Current (10 months)• Deliver first-line customer support via email, phone, and live chat, handling an average of 40–50 customer inquiries weekly with a strong focus on first-contact resolution.
• Maintain a customer satisfaction (CSAT) rate of 95%+ through empathetic, solution-focused, and professional communication at every touchpoint.
• Manage support tickets from creation through resolution, ensuring 100% compliance with SLA response and resolution timelines.
• Accurately document customer interactions, complaints, and resolutions in CRM systems to support quality assurance and performance reporting.
• Escalate complex technical and service issues to appropriate teams, contributing to improved resolution times and reduced repeat contact - FCustomer Support SpecialistFederal College of Agriculture Ishiagu Ebonyi State NigeriaMay 2016 - Current (10 years 5 months)
- FVirtual AssistantFederal College of Agriculture Ishiagu NigeriaMay 2026 - Jun 2026 (2 months)
- FAdministrative OfficerFederal College of Agriculture Ishiagu Ebonyi StateJan 2016 - Jan 2025 (9 years 1 month)• Served as the primary administrative and operational support professional for an institution serving over 500 students annually.
• Drafted, reviewed, and managed over 50 internal and external documents monthly — including reports, memos, and official correspondence.
• Maintained confidential records and institutional files across 5+ departments with a high level of accuracy and compliance.
• Coordinated 10+ departmental meetings per term — including agenda preparation, scheduling, minute-taking, and follow-up action tracking.
• Served as institutional liaison between students, faculty, and management, resolving over 90% of communication issues without escalation.
• Managed executive calendars, appointments, and lo
Education
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Bachelor of Science, Mass Communication/Media StudiesAbia State University Uturu- Master of Science, Mass CommunicationGodfrey Okoye UniversitySep 2022 - Sep 2024 (2 years 1 month)