Koloud El Kurdi
About
Detail
Potentially a great underwriter with the right opportunity
Katy, Texas, United States
Contact Koloud regarding:
work
Full-time jobs
Résumé
Jobs
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Loan Production AnalystMutual of Omaha MortgageOct 2025 - Current (1 year 1 month)- Loan ProcessorSelfApr 2023 - Current (3 years 7 months)
- UnderwriterHomepointJun 2021 - Nov 2022 (1 year 6 months)
- Underwriting Support SpecialistHomepointDec 2020 - Jun 2021 (7 months)
- Processing ManagerKeller Home LoansOct 2020 - Dec 2020 (3 months)
- ProcessorKeller Home LoansFeb 2020 - Dec 2020 (11 months)
- Loan ProcessorBrightland Mortgage Services, Ltd.Apr 2018 - Feb 2020 (1 year 11 months)
- Appraisal CoordinatorFirst Continental Mortgage, Ltd.Nov 2016 - Apr 2018 (1 year 6 months)
- Universal Branch AssociateCapital OneOct 2015 - Jan 2016 (4 months)
- ReceptionistBurns & McDonnellDec 2014 - May 2015 (6 months)• Answered, screen and directed inbound phone calls.
• Received and assisted clients and escorted them to correct destinations; offices, rooms or meetings
• Took verbal and written messages and transmitted them to exact person/destination
• Received and sorted email and electronic deliveries
• Accepted letter and packages delivered to the front desk and distributed to appropriate staff
• Handled general requests for information and data
• Interacted well with the public
• Handled delicate situations, such as – client requests, special needs and complaints.
• Performed basic customer service functions
• Coordinated maintenance of the front desk reception area equipment, furniture, lighting, applic - Personal Banker/ Business AdvocateWells FargoJun 2013 - Nov 2014 (1 year 6 months)• Discussed and analyzed needs and requirements with customers for financial products and services
• Dealt with daily customer concerns, assisting in resolutions satisfying to both client and management
• Ensured compliance with banking policies and procedures
• Prepared and maintained documentation for all accounts utilizing advanced banking software and hardware
• Analyzed service and sales of contact center employees, ensuring compliance and high quality customer service
• Managed client policies and upgrading as necessary through management channels Show less - Client Service RepresentativeNorthern TrustMay 2011 - Jun 2013 (2 years 2 months)• Greet public in person and over the telephone
• Answer questions regarding status of various accounts and attend to problems or complaints from customers in person, on the telephone or by written correspondence.
• Explain policies, regulations and rate structures
• Open and close accounts
• Post payments to the proper account
• Count cash
• Calculate, balance, and reconcile cash drawers, cash receipt records, spreadsheets and other records
• Research and resolve account and billing problems
• Set up and maintain various files, records and registers
• Complete a variety of forms and prepare account summaries and reports
• File forms and records
• Make photocopies and operate a variety - Lead TellerWells FargoDec 2007 - Oct 2011 (3 years 11 months)Train new tellers Handling large amounts of cash Keeping others updated on policy and procedure changes Assisting customers Assisting other tellers with customer transactions Supervising Ordering currency, supplies and tools needed for the work place
- HOffice AssistantHonesty Construction LLCNov 2006 - Apr 2007 (6 months)Copying and filing documents for partners Sending and receiving documents Assisted office manager Answered phones and relayed messages to partners
- BaristaStarbucksJan 2005 - Jul 2005 (7 months)Maintaining store appearance Prepared drinks for customers Cash handling
Education
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- Hillcrest High SchoolHillcrest High SchoolJan 2004 - Jan 2006 (2 years 1 month)