Myla Fairchild

Integration Support Engineer

SmarterDx

Jan 2026 - Current (9 months)

• Escalation point to investigate missing file incidents, utilizing Datadog and Hex for system observability and root-cause determination.
• Query, track, and locate misplaced data payloads across cloud storage environments and data warehouses by auditing AWS S3 endpoints and Snowflake data layers.
• Author comprehensive technical documentation and runbooks for the engineering team, creating standardized frameworks for REST API endpoint testing, data modeling architectures, downstream data extracts, and automated flat file validation rules.
• Audit and validate delivery file sizes and structural data integrity following system configuration changes deployed by internal and external Epic consultants.
• Monitor production

Founder & Genetic Variant Research Specialist

My Variant Coach

Jan 2025 - Current (1 year 9 months)

Founded a patient-focused genomics service supporting individuals and families navigating complex genetic results, while providing variant data and literature support to clinicians managing rare or undiagnosed cases.
• Create and improve all pipelines and workflows for accuracy, consistency, and reproduciblity to maximize analytical accuracy and methodological rigor.
• Provide technical oversight of infrastructure, security, and compliance for system performance and interoperability.
• Oversee HIPAA-compliant data administration and workflow management for a genomics consulting service supporting clinicians and research partners.
• Design and maintain secure data pipelines, including databases, for variant analysis and r

Technical Support Engineer

Intelerad

Feb 2025 - Jan 2026 (1 year)

• Provide technical support and system-level troubleshooting and resolution for healthcare organizations using the Life Image enterprise imaging platform (LILA / Cloud), working directly with PACS administrators, radiologists, and clinical IT staff to maintain system stability and performance across Linux and Windows environments.
• Troubleshoot and resolve complex issues involving Tomcat services, DICOM routing, HL7 workflows, SSL/TLS certificates, and network configurations.
• Analyze logs and system metrics to diagnose failures, identify recurring issues, and implement configuration adjustments that improve reliability and efficiency.
• Collaborate closely with Engineering, DevOps, and Infrastructure teams to coordinate fi

Operation Center Engineer II, Automation Engineer

Availity

May 2024 - Dec 2024 (8 months)

• Led migration of Splunk dashboards and alerting to AWS, improving visibility and proactive monitoring of healthcare data integrations.
• Automated Splunk configuration and deployment workflows, reducing manual intervention and improving incident response times.
• Provided Level 2 support for X12 ANSI billing transactions (277/ERA/claims) via FTP in a Linux environment, monitoring and resolving integration and queue errors.
• Analyzed code and mapping errors, coordinating fixes with internal development and payer teams to ensure compliance with healthcare data standards.
• Documented recurring issues and recommended integration process improvements to reduce transaction failures and queue backlog.
Key Technologies:

Jr Full Stack Software Engineer

Radiology Partners

Nov 2022 - Feb 2024 (1 year 4 months)

• Developed and maintained software features and bug fixes in Go, Angular, and Python, collaborating within Agile and Scrum frameworks using Git for code reviews and pull requests.
• Executed automated testing suites using Electron and Cypress which identified bugs, features, test cases and scenarios and ensured cross-platform compatibility and enhanced application stability.
• Monitored and troubleshot recoMD, including APIs, using Kubernetes, as well as managing Okta and GCP permissions, groups, logging, and thresholds.
• Key Achievement: Created and implemented a software version tracking project which included automated data pull tools, leveraging GCP alerts and policies and SQL for cybersecurity, improved data management

Application Support Engineer

Radiology Partners

May 2021 - Nov 2022 (1 year 7 months)

• Led the integration and deployment of Radworx sites, managing backend API configurations and testing using Postman and Insomnia for efficient and reliable service delivery.
• Utilized Google Cloud Platform (GCP) for comprehensive monitoring of bugs, issue tracking, real-time workstation data, and root cause analysis, collaborating closely with Development and Data Science teams to ensure timely issue resolution and data-driven improvements.

Key Achievement: Designed and implemented an automated solution leveraging APIs, SQL, and Python to extract data from Metabase and populate a Smartsheet, streamlining data integration and reporting processes.

Key Achievement: Created a streamlined incident ticketing and knowl

Production Support Engineer

Myndshft

Jun 2020 - Apr 2021 (11 months)

• Tested API reliability using Postman, XML, JSON, and FHIR protocols.
• Tested flat files for deployment locally
• Built and managed local database testing environments with Docker containers.
• Ensured the reliability of production services by monitoring availability, latency, and overall system health, leveraging tools and platforms such as Google Cloud Platform (GCP), Docker, Kubernetes, and PostgreSQL.
• Used Git for code reviews.

Key Technologies: Docker, Kubernetes, GCP, Kotlin, Java, Go, Git, Python, SQL, Jira, JSON, XML, X12, FHIR, API’s, and vendor clearinghouse.

DevOps Engineer

Salucro Healthcare Solutions

Feb 2020 - Jun 2020 (5 months)

Git and Bitbucket for code reviews and wrote Docker files and Terraform yaml files for Infrastructure as Code and CI/CD Pipelines. Responsibilities and technologies included deployments, Linux, Go, PHP, SQL, Docker Compose, Terraform and Terragrunt, Jenkins, AWS.

DevOps Engineer

GlobalMed Telemedicine

Sep 2019 - Jan 2020 (5 months)

• Infrastructure as Code (IaC): Utilized Terraform to create and maintain infrastructure in AWS
• Built and maintained CI/CD pipelines using AWS, Docker, Ansible, Django, Jenkins, and Terraform.
• Responsible for interfacing with the application development teams to assist them in determining the most efficient and value-added method of automating their Software Development Life Cycle (SDLC) to production using Python, Java, BASH, Linux and IaaS, and PaaS computing among others.
• Worked closely with software engineers and tech leadership to drive projects.
• Built test and QA environments with web servers, application servers: Wildfly, Redis, and database servers: PostgreSQL, MySQL, and MongoDB.
• PACS system and D

Zelle Production Control Analyst III

Early Warning

Jun 2019 - Sep 2019 (4 months)

BASH Scripting and Linux server management including developing Linux Bash scripts for automated file transfer and file renaming cron jobs, server backup scripts, and deployment scripts. SQL, Splunk queries and dashboards, Jira ticketing, AppDynamics, ThousandEyes. Responsibilities included Oracle SQL scripting, AWS logging, Zabbix alerting, and MQ and F5 administration.

Tripwire Admin

Charles Schwab

Feb 2018 - May 2019 (1 year 4 months)

Contract Position. Tripwire administration, Secured server data from unauthorized access via Splunk, SQL, JavaScript, VB and VBA, Regex, HTML and CSS, Java, Powershell, Linux scripting and server management, maintaining the computer systems, server management including installing, maintaining and upgrading the servers and maintaining the computer systems, using Jira and Remedy for ticketing.

Application Support Specialist, Lawson Team

Republic Services

Nov 2017 - Dec 2017 (2 months)

Short term contract. Project management: 2018 robot job calendars approvals and implementation, planned and hosted the weekly Dev meetings, planned and hosted the weekly Lawson incident review meetings, carried out weekly ticket status with developers, and worked directly with vendors.
Administration included refreshing the server, re-enrolling the SSH server, decommissioning FTP definitions and scheduling robot jobs, daily monitoring of server backup times and disc space, staging files and running jobs, monitoring job tickets and resolving issues using Lawson Interface Desktop (LID), IBM AIX operating system iSeries/AS400 administration, Qshell, SQL, and writing process documentation.

I

Sr Systems Engineer

Imaging Advantage

Mar 2017 - Jul 2017 (5 months)

• Conducted Radiology Information Systems (RIS) workflow analysis and HL7 message workflow and performed root cause analysis on radiology workflow issues, utilizing SQL and Zabbix for data insights, troubleshooting and monitoring.
• Managed DICOM PACS workflows using DCM4CHEE for optimized image handling and storage, supporting high availability in radiology systems.
• Oversaw Linux system workflow and created BASH scripts to streamline automation and maintenance tasks.
• Utilized Jira, Bitbucket, Git, and Confluence for project tracking, version control, and collaborative documentation, supporting Agile workflows.

Key Technologies: RIS, HL7, Mirth, SQL, DICOM, PACS DCM4CHEE, Slack, Zabbix, JBoss, IIS, Linux, BASH,

Application Support Analyst - Tier II

Orion Health

Oct 2016 - Feb 2017 (5 months)

Project Management: Organized and lead a team to create a Splunk script and user friendly dashboards to audit client software deployments and environment configurations using Ansible. Rhapsody Certified, bug reporting, enhancement requests, and issue tracking using Jira. Identified and reported Java code errors, troubleshot and coded small fixes in JavaScript in the Rhapsody application and Rhapsody filters and text processing of XML, HL7, and JSON objects using JavaScript, Java, Regex, and SQL for healthcare messaging including REST API, SOAP UI. Supported operating systems include Linux, AIX, HP-UX, Solaris, and Windows including using Parallels and VirtualBox (CentOS) on MacOS.

IT Technical Analyst - Tier II

Charles Schwab

May 2014 - Feb 2015 (10 months)

• Supporting over 1000 Schwab web applications on both Windows (XP, 7, 8) and Apple computers, mobile devices, and peripherals: repair, problem resolution, escalation, updates, patches, and companywide outages using IE developer tools interface (win 7 & 8)
• Windows XP, 7, and 8 Administration
• Providing internal IT support to domestic and international Schwab employees’ desktops, laptops, thin clients, printers, scanners, remote connections, telephones/telephone systems, and mobile devices and network printers
• Microsoft System Center (SCCM) 2012
• LYNC internal messaging software and documented issues using the Remedy ticket system
• Citrix, XenApp, and Juniper (VPN) remote connections troubleshooting and repai

Jr Systems Administrator

The ALARIS Group Inc

Nov 2013 - May 2014 (7 months)

• Handled day to day operations as well as IT projects for over 400 users
• Monitored servers and coordinated outage mitigation with the vendor, Citrix
• User account and usage quota administration
• Windows Server 2008 Active Directory administration including group policies, file shares, and Exchange management, as well as distribution groups and spam filtering administration
• Remote Desktop Connection and TeamViewer VPN
• Worked with Citrix XenServer and XenApp
• Creating, repairing, replacing Citrix server profiles
• Supporting both Mac OS and Windows
• Setting up, maintaining, and troubleshooting workstations, printers, scanners, and peripherals
• Mac (OS X) specific: Configured FileVault a

IT Help Desk

Phoenix College

Jan 2013 - Apr 2013 (4 months)

• Faculty user support and customer service on supported computer applications and platforms, phone and email support and call logging
• Duties include assisting technicians on location calls for both hardware (switches, network cable, printers) and software (Microsoft, Panopto)
• Setting up and maintaining student’s computer lab and training classroom

About

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Timeline

Résumé

Myla Fairchild

About

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Behavioral traits