Mohammed Albas
About
Detail
Service Delivery Manager at Wipro and Founder of Beinghumancruit
Bengaluru, Karnataka, India
Résumé
Jobs
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Service Delivery ManagerWiproNov 2022 - Current (3 years 9 months)- Oversee end-to-end service delivery operations to ensure quality and timely execution. - Manage client relationships, act as a single point of contact for escalations, and drive customer satisfaction. - Monitor and track service performance against SLAs and KPIs, ensuring compliance and continuous improvement. - Coordinate with cross-functional teams (support, technical, project, and business) for seamless service operations. - Implement best practices, frameworks (ITIL, ISO, etc.), and governance models to enhance service excellence. - Lead incident, problem, and change management processes to minimize risks and downtime. - Drive root cause analysis (RCA) and initiate corrective/preventive measures. - Develop service delivery strategies,- Subject Matter ExpertWiproOct 2021 - Nov 2022 (1 year 2 months)
- MBAIA School of Management Studies Formerly known as Indian Academy School of Management StudiesDec 2020 - Sep 2022 (1 year 10 months)
- Subject Matter ExpertBoschMay 2019 - Apr 2021 (2 years)
- AssociateConcentrixOct 2017 - Mar 2019 (1 year 6 months)
Education
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- Master of Business Administration - MBA, Human Resources Management/Personnel AdministrationINDIAN ACADEMY GROUP OF INSTITUTIONSJan 2021 - Sep 2022 (1 year 9 months)
- Bachelor of Business Administration - BBA, Accounting and FinanceINDIAN ACADEMY GROUP OF INSTITUTIONSMay 2014 - Jun 2017 (3 years 2 months)
- VVijaya Bharathi Public SchoolVijaya Bharathi Public SchoolJan 2003 - Jan 2011 (8 years 1 month)