Mary Cathleen

Executive Assistant to Chief Executive Officer

Transcounts

Jul 2025 - Current (1 year 4 months)

Executive Assistant

SOLVDcloud

Oct 2023 - Oct 2025 (2 years 1 month)

Supervisor

Yokly

May 2022 - Jun 2023 (1 year 2 months)

Created and implemented streamlined processes and rebranding initiatives.
Took charge of client retention strategies and successfully onboarded new clients.
Spearheaded client acquisition efforts as a dynamic Service/Product Evangelist, igniting interest in company services.
Orchestrated seamless pairing of Virtual Assistants (VAs) with prospective clients, ensuring optimal matches.
Developed comprehensive training materials and conducted rigorous interview preparation for VA candidates.
Led impactful coaching sessions, fostering professional growth and contributing to the structural enhancement of the department.
Demonstrated expertise in business processing, people management, and proactive problem-solving.

Account Receivable Specialist

Bulldog Adjusters Inc

Sep 2021 - May 2022 (9 months)

Provided exemplary support to clients throughout the property claims process, ensuring effective communication with insurance, litigation, and mortgage entities
Maintained meticulous documentation and ensured prompt receipt of check payments

A

Co-Owner

Artisteaque

Apr 2021 - Oct 2021 (7 months)

HR and Admin Manager

AXK Builders Inc

Jan 2020 - Jul 2020 (7 months)

Created HR Structure for the Company
Handled Compensation and Benefits
Applied for Government Mandated Benefits
Prepared Payroll for workers
In charge in the Employee Engagement Initiatives
Ensured all permits to work are properly applied for and approved by LGUs

H

Vice President

Hey Jungle

Sep 2019 - Dec 2022 (3 years 4 months)

Served as a nominal Vice President and board member for an online loan company. Responsibilities included:

Participated in board meetings and provided valuable insights and expertise.
Contributed to strategic decision-making processes.
Provided guidance on business development and growth initiatives.
Collaborated with executive team members to align company goals.
Offered input on regulatory compliance and risk management.
Played a crucial role in shaping the company's direction and ensuring compliance with industry standards.

Senior Team Member

JPMorgan Chase Co

Oct 2015 - Dec 2019 (4 years 3 months)

I have been to two departments during my stay here.

Escalation Support to Debit Card Fraud Prevention
Handled escalated calls
Created materials to train department on processes new or commonly forgotten
Conducted Trainings to members local and international
UI Tester to newly updated or endorsed tools

●●Consistently recognized with numerous Awards for Employee of the month

Business Banking Officer:
Reviewed Account Opening Documents of Small Business to ensure it will not go through restrictions: Simple Identifications to complex documents like Escrows and Trusts
Contacting Stakeholders for possible outcomes
Created Process flows
Resolved Technical issues for the depa

A

Flight Coordinator

Asian Aerospace

Feb 2015 - Jul 2015 (6 months)

I have performed varied roles during my time with AAC and I am grateful for all the things I have learned and accomplished:

Team Lead to Boracay Charter Services:
Prepared Flight Quotes for Helicopter, Jet, and Sea plane rides depending on destination
Created Tourist Forecast to determine Marketing
Created Weekly Sales Report to CEO
Created daily Budget to Operations
Conducted Monthly Ocular Inspections
Handled VVIP Clients from Politicians and Celebrities who availed the service

Onboarding Specialist:
Conducted Trainings to new Hires
Offered Tours and ensuring they are well prepared for their respective roles

Logistics Officer:
Managed Routes, schedules, workf

Customer Service Team Member

Fis

Aug 2014 - Feb 2015 (7 months)

Offered Customer Service Support over the phone to AMEX Serve and Blue Bird Prepaid Card Holder
Answered Transactions and Billing Inquiries

Executive Assistant

Haqqy Life

Mar 2014 - Jul 2014 (5 months)

Executive Assistant to the CEO
Offered General Admin Work
Scheduled Travel Bookings and Hosted Events
Established Structure to ADHD Silent Disco
Business Development Department Member

Senior Customer Service Specialist

Convergys

Aug 2010 - Feb 2014 (3 years 7 months)

Senior Technical Support to AT&T DSL US Clients
Offered technical support over the phone from troubleshooting minor to complex internet connectivity issues, created tickets and scheduled dispatches
Trained as scheduler for workforce
Trained as Recruiter

C

Secretary

China Railway Shisiju Group

Aug 2008 - Dec 2008 (5 months)

Road Project connecting Kabul to Mazar-i-Sharif
Joint Project of C.Lotti Associatti and CRSG

Greeted stakeholders visiting the office and handled their general queries
Prepared and delivered correspondence and documents to engineers, as requested
Helped in editing site ditches before submission Organized department meetings and events and made proper travel arrangements

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Mary Cathleen

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