Roksolana Betsala
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Customer Support Manager at Respeecher 🇺🇦
Lviv, Lviv Oblast, Ukraine
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work
Full-time jobs
Résumé
Jobs
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Sales Support ManagerRespeecherSep 2025 - Current (1 year 2 months)- Customer Support ManagerRespeecherAug 2023 - Mar 2026 (2 years 8 months)
- Guest Service ExpertGuestyFeb 2023 - Aug 2023 (7 months)- Delivered exceptional customer service by addressing inquiries and providing support to both hosts and guests across multiple rental platforms (Airbnb, VRBO, Booking.com). - Guided users through the booking process, ensuring a seamless experience while troubleshooting any technical issues. - Maintained clear and concise communication with hosts and guests, keeping them informed about policies, updates, and booking changes. - Demonstrated in-depth knowledge of the hospitality industry, offering tailored advice to enhance user experience. - Managed booking-related queries and provided proactive solutions to improve overall guest and host satisfaction
- Customer Support Engineer, Customer Support RepresentativeCiklumMar 2022 - Feb 2023 (1 year)-Provide first level support to the company’s clients by chat, e-mail with the utmost professionalism possible according to the company’s guidelines. -Understand and analyze customers' problem, find appropriate and acceptable solutions. -Following up with a client to ensure the problem is resolved -Help develop and implement web based support initiatives including knowledge bases, technical and modeling techniques and documentation -Provide regular and accurate reporting on a daily basis.
- NEnglish TranslatorNGO Medical ResolutionMay 2021 - Aug 2021 (4 months)Translations for medical website
Education
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- bachelor, Bachelor's degree, International Relations and AffairsLviv Polytechnic National UniversityJan 2019 - Jan 2023 (4 years 1 month)