Eyal Kaldes
Eyal Kaldes
About
Detail
Chief Customer Officer
California, United States
Accomplished Chief Customer Officer with 15+ years of experience in SaaS, B2B, go-to-market, and
post-sales customer support. With a customer-centric vision and the ability to unite the executive team,
foster customer relationships, and ensure consistent delivery, resulting in exceptional customer retention
and services.
Chief Customer Officer | Customer Retention & Revenue Growth
Email: ekaldes@gmail.com
A distinguished track record of driving exceptional business results through a comprehensive skill set that includes renewals, up and cross-selling, customer success, technical support, project management,
professional services, and training. With a proven ability to deliver outstanding outcomes in both IPO and
M&A scenarios, possess the strategic mindset and tactical expertise to lead and transform B2B service organizations.
Extensive experience in artificial intelligence, security, and F-2000 services, equipped with the knowledge and acumen to effectively manage and expand subscription services, while also excelling in onboarding, technical support, education, and professional services groups. By combining a strong emphasis on P&L ownership with a dedication to providing exceptional customer experiences, drives success for an organization.
CORE COMPETENCIES:
• Customer Success
• Go-To-Market
• Account Management
• Customer Retention
• Professional Services
• Scale & Growth
• Technical Customer Support
• Security & SIEM
• AI & Data Analytics
• People Leadership
• Channels & Partners
ACCOMPLISHMENTS:
– Served as GM, built AI SaaS offering from the ground up, achieving smashing success. Secured first
customer within four months; 80% of sales were SaaS sales within six months.
– With successful P&L ownership, strong management, and exceptional outcomes, consistently
maintained churn below 5%, achieved 25% ARR expansions, and attained a Net Revenue Retention
(NRR) exceeding 120%.
– By enabling partners as authorized service providers, achieved a remarkable renewal rate of over 90%
and boosted ARR by 13% to 37%.
– Implemented monitoring and escalation programs, resulting in $30M in services revenue and a renewal
rate of over 90%.
Please contact me at 408.594.5258 with any executive customer success leadership opportunities.
post-sales customer support. With a customer-centric vision and the ability to unite the executive team,
foster customer relationships, and ensure consistent delivery, resulting in exceptional customer retention
and services.
Chief Customer Officer | Customer Retention & Revenue Growth
Email: ekaldes@gmail.com
A distinguished track record of driving exceptional business results through a comprehensive skill set that includes renewals, up and cross-selling, customer success, technical support, project management,
professional services, and training. With a proven ability to deliver outstanding outcomes in both IPO and
M&A scenarios, possess the strategic mindset and tactical expertise to lead and transform B2B service organizations.
Extensive experience in artificial intelligence, security, and F-2000 services, equipped with the knowledge and acumen to effectively manage and expand subscription services, while also excelling in onboarding, technical support, education, and professional services groups. By combining a strong emphasis on P&L ownership with a dedication to providing exceptional customer experiences, drives success for an organization.
CORE COMPETENCIES:
• Customer Success
• Go-To-Market
• Account Management
• Customer Retention
• Professional Services
• Scale & Growth
• Technical Customer Support
• Security & SIEM
• AI & Data Analytics
• People Leadership
• Channels & Partners
ACCOMPLISHMENTS:
– Served as GM, built AI SaaS offering from the ground up, achieving smashing success. Secured first
customer within four months; 80% of sales were SaaS sales within six months.
– With successful P&L ownership, strong management, and exceptional outcomes, consistently
maintained churn below 5%, achieved 25% ARR expansions, and attained a Net Revenue Retention
(NRR) exceeding 120%.
– By enabling partners as authorized service providers, achieved a remarkable renewal rate of over 90%
and boosted ARR by 13% to 37%.
– Implemented monitoring and escalation programs, resulting in $30M in services revenue and a renewal
rate of over 90%.
Please contact me at 408.594.5258 with any executive customer success leadership opportunities.
