Kelly Cubas Vega

Kelly Cubas Vega

About

Detail

Talent Acquisition | Candidate Experience | Remote Coordination | People & Communication
Peru

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • freelance
    Remote Customer Support & Digital Communication Specialist
    freelance
    Jun 2023 - Current (3 years 3 months)
    Supported remote communication and coordination processes through email and messaging platforms, ensuring clear, timely, and well-structured interactions. Assessed individual needs, managed structured follow-up processes, and coordinated multiple requests and priorities in a fast-paced remote environment. Leveraged digital and AI-based tools to optimize workflow efficiency, communication processes, and overall user experience while maintaining strong attention to detail and organization.
  • Rivers  Forest Expeditions
    Business Executive
    Rivers Forest Expeditions
    Jun 2023 - Jun 2025 (2 years 1 month)
    Rivers & Forest Expeditions is a boutique river cruise company specializing in luxury, nature-based travel experiences in the Peruvian Amazon, offering personalized journeys for international and high-end travelers. Led end-to-end relationship management and coordination processes by assessing client profiles, preferences, and expectations to ensure strong alignment with services offered. Conducted detailed screening conversations to identify individual needs and provide tailored recommendations, while maintaining structured follow-up and communication throughout the customer journey. Collaborated with cross-functional teams to ensure seamless onboarding experiences, high satisfaction, and long-term relationship building in a fast-paced, mu
  • Century
    Realtor
    Century
    Oct 2021 - May 2023 (1 year 8 months)
    Assessed client profiles, needs, and expectations to identify suitable opportunities and ensure strong alignment between client preferences and available options. Coordinated end-to-end processes including communication, documentation, negotiations, and structured follow-up throughout the client journey. Participated in the selection and coordination of a sales team focused on delivering tailored real estate solutions, while supporting relationship management and collaboration across multiple stakeholders. Strengthened long-term client relationships through trust-based communication, active listening, and continuous follow-up.
  • Pacifico Seguros
    Business executive
    Pacifico Seguros
    May 2018 - Dec 2020 (2 years 8 months)
    Oversaw client portfolios by assessing individual profiles and providing tailored guidance. Maintained structured follow-up processes and long-term relationship management, ensuring continuity and satisfaction. Supported coordination and selection processes for preferred customer management initiatives, while managing administrative and communication workflows with strong attention to detail, organization, and accuracy.
  • Sheraton Hotels  Resorts
    Front Desk Agent
    Sheraton Hotels Resorts
    Jun 2013 - Apr 2018 (4 years 11 months)
    Delivered high-quality service in a fast-paced environment, managing diverse interactions and resolving issues efficiently while maintaining strong attention to detail and customer experience. Supported onboarding and training processes for new support staff in housekeeping and baggage handling operations, ensuring smooth integration and effective team coordination. Collaborated with cross-functional departments to enhance communication, streamline daily operations, and support a positive service environment.
  • Marriott International
    Server for the Events and Banquet Area
    Marriott International
    Oct 2011 - Apr 2012 (7 months)
    -Implementation of events and banquets at the hotel. -Keep the work area and event area clean and tidy. -Detailed planning, according to the type of event scheduled. -Set up and dismantle events when necessary.
  • Disneyland Resort
    Photopass Cast Member
    Disneyland Resort
    Nov 2009 - Feb 2010 (4 months)
  • The Walt Disney Company
    Merchandiser
    The Walt Disney Company
    Nov 2007 - Mar 2008 (5 months)
Education verified_user 0% verified
  • Universidad Del Este
    Bacherlo´s degree, Hospitality Administration/Management
    Universidad Del Este
    Jan 2011
    Exchange Semester
  • Niagara University
    Bacherlo´s degree, HospitalityAdministration/Management
    Niagara University
    Jan 2008 - Jan 2009 (1 year 1 month)
    Exchange Semester
  • Universidad San Ignacio de Loyola
    Bachelor´s degree, Hospitality Administration/Management
    Universidad San Ignacio de Loyola
    Mar 2007 - Dec 2012 (5 years 10 months)
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