Carmen C

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Customer Success Manager

Nov 2023 - Current (3 years)

FYUL – the new company behind Printify , Printful , and Snow Commerce, Inc.

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Customer Success & Renewals Manager

Social Links

Jun 2023 - Nov 2023 (6 months)

Customer Success & Renewals Manager

Hopin

Mar 2022 - Dec 2022 (10 months)

Specialized in Retention & Expansion.
• Responsible for the implementation of a scaled, digital success strategy by driving execution and improving results through a combination of digital, one-to-many interactions, and targeted customer intervention.
• Contribute feedback and sentiment to refine and evolve the Digital Customer Success strategy at scale while continuously driving product adoption and elevating customer experience.
• Support the launch and ongoing management of scalable processes, workflows and automations to drive efficiencies and effectiveness.
• Deliver greater value through adoption, retention, and advocacy across multiple products.
• Refine existing processes, dashboards, templates and assets to

Renewals Manager

Hopin

Sep 2021 - Nov 2022 (1 year 3 months)

• Direct communication with clients through account reviews and a consultative selling approach in order to assess risk and understand needs and requirements for the following term.
• Create and negotiate proposals and Terms and Conditions.
• Work with cross functional partners to ensure contracts are finalised on time.
• Drive usage and identify upsell and cross sell opportunities to maximise ARR.
• Utilise data to create long term strategies and establish goals and metrics.
• Ensure all information was accurate on various softwares to keep a consistent approach throughout the customer journey.

Dropbox Business Senior Account Executive

MarketStar

Nov 2019 - Aug 2021 (1 year 10 months)

• Responsible of identifying, nurturing and developing sales opportunities in EMEA, NAMER and APAC.
• Gain good understanding of client needs and provide an excellent experience throughout the sales process.
• Manage a high volume of emails and calls to maintain quality relationship with clients.
• Constantly meeting and overachieving monthly revenue target.
• Acting as closer.
• Global Record - highest ARR generated in one month.

Dropbox Business Account Executive

MarketStar

Mar 2019 - Oct 2019 (8 months)

Group Sales Executive

Ryanair - Europe's Favourite Airline

Jul 2017 - Dec 2018 (1 year 6 months)

• Managed initiatives to meet net revenue goals and create new business opportunities.
• Utilized Navitaire software for communication, client queries, and budget negotiations.
• Supported business relationships with new and existing clients through effective communication.
• Handled general administration duties and adhoc reporting.

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Hospitality

Neox Rocks

Sep 2016 - Current (10 years 2 months)

10,000+ attendees

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Art Production Assistant

Aug 2016 - Current (10 years 3 months)

150,000+ on-site and 2 million online

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Production Assistant

Jun 2016 - Current (10 years 5 months)

I ensured the smooth running of the festival by welcoming and accrediting artists and VIP guests, managing backstage operations, and coordinating with various departments to maintain strict timings. Additionally, I prepared dressing rooms according to artists' preferences, contributing to a seamless and enjoyable experience for all attendees.

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Production Department

Apr 2016 - Jun 2016 (3 months)

• Analyzed clients' needs and marketing strategies to optimise event planning.
• Administered recruitment and registration processes for new staff members.
• Managed staff database to select qualified personnel for events.
• Provided support and guidance by attending events regularly to ensure smooth execution.

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Carmen C

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