Santiago Mesa

Surpassing customer's expectation by providing high-quality services and maintaining strong relationships with clients. innovating and staying ahead of the competition by customizing each single customer interaction & business model. Showcase expertise and competence in every field and job position Overcommitted to ongoing professional development by acquiring new skills and mastering existing ones. ensuring honesty, fairness, and transparency in all my interactions and decision-making processes. Positive and attentive customer service representative with 6+ months of experience in CSR roles. Eager to support Altice usa first line in creating long-lasting customer relationships through conflict resolution. Achieved a 20% above average customer retention rate on cancellation calls by utilizing active listening techniques. Advisor/representative for the Aspire™ Banking Debit and Aspire® Credit Cards provided by The Bank of Missouri. Review customer profiles to find opportunities to upsell banking products and credit cards (seasonal campaign) duration(6 months