Wendy Craft

Senior Project Manager - Shopify Plus Migration

Moose Knuckles Canada

Jan 2025 - Aug 2025 (8 months)

• Leading the global migration of Moose Knuckles’ eCommerce operations from Magento to Shopify Plus with Shopify Markets and Multi-Entity, managing internal stakeholders and external partners (System Integrator, UX/UI, and integration teams) • Overseeing all phases of the project lifecycle—from discovery and technical planning through execution, testing, launch and post-launch support. • Coordinating cross-functional teams across eCommerce, IT, digital marketing, logistics, customer experience, and finance to ensure seamless integration with ERP, PIM, CRM, OMS, and tax/localization platforms. • Managing Shopify Markets implementation to support multi-currency, multi-language, and region-specific pricing, fulfillment, and compliance. • Estab

Project Manager

fusionSpan

Dec 2022 - Oct 2024 (1 year 11 months)

• Led end-to-end delivery of mid-to-large-scale Salesforce/Fonteva implementations for nonprofits, managing cross-functional teams and vendors from discovery through Launch. • Defined project scope, timelines, and estimates through discovery sessions and collaboration with Solution Architects and Business Analysts. • Managed stakeholder communications, reporting, and alignment on deliverables; navigated scope, budget, and timeline negotiations to ensure client satisfaction. • Oversaw resource planning, capacity management, and budget adherence in coordination with Resource Management. • Created and maintained SOWs, Change Orders, and project documentation across platforms including Salesforce, PSA, JIRA, Confluence, G Suite, and Smartsheet.

UKG Project Manager

Axsium Group

Jan 2021 - Nov 2022 (1 year 11 months)

• Managed end-to-end UKG HCM implementations for mid-to-large enterprises, serving as the key liaison to ensure strong client partnerships and smooth delivery. • Developed project plans detailing scope, timelines, and resource requirements to guide execution. • Monitored project health, proactively managing risks, budgets, and quality to deliver on time and within budget. • Led steering committee meetings and presented updates to internal teams and C-level clients, driving strategic alignment. • Maintained clear stakeholder communications, providing updates on progress and risk mitigation. • Facilitated project closures to capture lessons learned and improve delivery practices.

Project Manager

Pivotree

Jul 2019 - Jul 2021 (2 years 1 month)

• Led end-to-end delivery of complex eCommerce and MDM solutions, managing scope, resources, and risk in alignment with project charters. • Directed cross-functional, global teams—including internal, contractor, and vendor resources—to ensure on time, on-budget execution. • Provided regular updates to stakeholders and executive leadership, ensuring visibility, alignment, and informed decision-making. • Forecasted capacity and optimized resource allocation based on utilization trends and team performance. • Facilitated retrospectives to drive continuous improvement and process enhancements.

Senior Project Manager

TELUS

Jan 2018 - Aug 2025 (7 years 8 months)

Managed project life cycles including initiating, planning, executing, deep dive, and cost analysis within Cloud based managed customer solutions. ▪ Championed tool set rationalization project for Cloud Cisco and Skype customer solutions. ▪ Led proof of concepts of various tools, liaised with vendors and teams, and coordinated aspects of project deliverables, including requirements, scope, change management, testing, and operational readiness. ▪ Oversaw large program initiative, increasing revenue generated units comprised of numerous initiatives which included technical, sales, and financial projects. ▪ Coordinated, with many teams, change management schedules and applied technical expertise, managing migration of network border router

Senior Project Manager, Capacity, Demand and Data Center Analytics Team Lead

TELUS

Jan 2009 - Dec 2018 (10 years)

• Led capacity, demand, and performance management initiatives to optimize infrastructure utilization and reduce spend. • Managed full project lifecycle, coordinating with vendors, stakeholders, and IT teams to ensure successful delivery. • Defined project scope, risks, milestones, and timelines; maintained detailed project plans to track progress. • Presented status updates to steering committees and senior leadership, ensuring alignment with strategic goals. • Drove process improvements using ITSM and ITIL frameworks to enhance service delivery and meet SLAs. • Developed executive presentations to secure leadership buy-in, funding, and program support.

SR Technology Specialist

TELUS

Jan 2007 - Dec 2009 (3 years)

• Managed resolution of technical defects, coordinating with development and support teams to ensure timely fixes. • Monitored system health and proactively mitigated issues to maintain SLAs and minimize incidents. • Led performance testing across environments, ensuring adherence to timelines and service expectations. • Oversaw environment readiness for deployments and testing, reporting progress and risks to project and release managers.

Systems Engineer

INFOR

Jan 2005 - Dec 2007 (3 years)

▪ Liaised between Toronto and U.S operations to formulate managed solutions. Supported product build environments, installs, and overall technical issue support. ▪ Built and maintained source code behind customer relationship management (CRM) product builds, installs, and service packs for Windows and Unix to sell and support external customers. ▪ Wrote and maintained scripts using Visual Build, DOS programming, Visual Source Safe Command Language, Clear Tools, InstallShield, and Wise Installer. ▪ Required CRM, Relational Databases (Oracle and SQL) and Web Server (Weblogic, Websphere and Apache) expertise, supporting environments. ▪ Involved in migration of multiple development tracking tools (Visual Source Safe, SVN and CVS) to unifie

IT Specialist for iSeries - Systems Administration and Support

IBM

Jan 1997 - Dec 2005 (9 years)

▪ Formulated, developed, and maintained iSeries product build drivers and service packs. ▪ Managed support and troubleshooting of iSeries systems which included maintenance, OS/400 upgrades, product fixes, and media creation.

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