Can Hanhan

Senior Manager - Enterprise Cloud and DevOps

United Airlines

Feb 2026 - Current (9 months)

Cloud Engineer

Effectual

Sep 2023 - Jan 2026 (2 years 5 months)

Development of multiple internal AI initiatives, including an enterprise chatbot and an AI-driven cloud
operations platform, using Python, FastAPI, LangChain, LangGraph, and Amazon Bedrock.
Engineered integrations for AI solutions with various enterprise systems, including Box, Confluence, SharePoint,
ServiceNow, Jira, and GitHub.
Engineered an AI-powered developer agent to autonomously execute software engineering tasks, integrating an LLM
with Jira, GitHub, and custom CI/CD workflows to streamline the development lifecycle.
Architected and delivered a serverless ETL migration for a major financial services client, replacing legacy systems with
a modern, AWS-native solution utilizing Python, St

Cloud Software Development Engineer

Intel

Jun 2022 - Aug 2023 (1 year 3 months)

- Actively contributing as a key member of a dynamic team focused on developing a SaaS product. - Leveraging a wide range of AWS services, including API Gateway, CloudFront, CloudWatch, Cognito, DynamoDB, EventBridge, ECR, EKS, Lambda, SNS, and SQS Step Functions, to ensure optimal functionality and scalability of the product. - Taking charge of backend and client service development using Python, applying best practices and ensuring robust and efficient code implementation. - Designing and managing infrastructure as code using Terraform, enabling seamless deployment and maintenance of the product's architecture. - Overseeing and optimizing the Kubernetes environment, employing tools such as Karpenter, AWS LB Controller, Fluentbit, Promethe

Senior Technical Account Manager

Amazon Web Services (AWS)

Jun 2020 - Jun 2022 (2 years 1 month)

- Served as a trusted advisor to customers, providing expert technical guidance and support in planning and building solutions using AWS best practices. Developed strong relationships with customers, gaining in-depth knowledge of their business operations, needs, and technical challenges, enabling the delivery of personalized and effective solutions. - Leveraged a comprehensive range of AWS services, including Lambda, API Gateway, CloudFormation, WAF, Transit Gateway, Control Tower, Network Firewall, Direct Connect, DMS, IAM, RDS, Route 53, S3, Systems Manager, and VPC, to architect robust and scalable solutions tailored to customers' specific needs. - Crafted custom tooling and solutions to identify risks, inefficiencies, and opportunities

Senior Platform Engineer / Enterprise Architect

Hyatt

Oct 2015 - Jun 2020 (4 years 9 months)

- Oversaw the maintenance and support of the Kubernetes platform hosting Hyatt's proprietary applications and Hyatt.com, ensuring high availability and optimal performance. - Developed Ansible playbooks to automate the infrastructure build-out and configuration of Kubernetes clusters, facilitating the smooth migration from CoreOS Tectonic. - Architected and implemented the first-ever centrally hosted EMV (Chip & Pin) solution for Hyatt hotels in North America, significantly reducing operational overhead, risk, and technical complexity. - Designed and developed automation solutions for IT operations related to Opera PMS (Property Management System) usin

Information Systems Manager

Hyatt Regency Vancouver

Jan 2013 - Oct 2015 (2 years 10 months)

Responsible for IT operations of 12 hotels, 3 corporate offices, 1 datacenter. - Network management: Configured and managed 100+ Cisco switches, Cisco ASA firewalls and Microsoft Forefront TMG. Setup network for opening hotels. - Server management: Installed, configured and managed 100+ servers (physical and virtual), ESX and Citrix. - Client management: Deployed, maintained and governed 1000+ workstations - System Management: Configured and managed IT systems such as: Active Directory, GP, WSUS, SQL Server, Mcafee ePO, Mcafee SaaS. - LoB applications: Maintained and supported line of business applications such as Opera 5, Micros 9700 and other systems such as: call accounting, room management, etc. - Internal trainings, documentation, secu

Helpdesk Agent

Hyatt Regency Vancouver

Apr 2011 - Jan 2013 (1 year 10 months)

P

IS Coordinator

Park Hyatt Istanbul - Maçka Palas

Aug 2009 - Nov 2010 (1 year 4 months)

- Reported directly to Director of Finance located in Grand Hyatt Istanbul, General Manager and EAME Director of IS. - Prepared annual budget and implementing / creating IT policies and procedures. - Managed, maintained and secured 25+ servers & systems including Micros 9700, Opera v4+5, McAfee ePO, Microsoft infrastructure (including Windows 2003, 2008 servers; Active Directory, GP, WSUS, SQL Server 2005 & 2008, IIS 6 & IIS 7), Lotus Notes, Newmarket Delphi & Marketvision, Dansguardian and Squid. - Developed and managed the intranet system based on Sharepoint. - Developed multiple custom tools focused on automation such as security auditing. - Provided IT support for guests and employees including crisis situations those involved complex h

R

Software Specialist

Radore Hosting

Jun 2005 - Aug 2008 (3 years 3 months)

Development of hosting management system including e-commerce, server management (IIS, Apache, DNS and e-mail servers), billing and accounting, interfaces between other providers. Management of Windows servers and support for customer issues with developed systems. Management of PABX system based on Asterisk as well as development of AGI.

A

Software Specialist

Atlantis Bilişim Teknolojileri

Apr 2002 - Aug 2004 (2 years 5 months)

Development of intranet systems and components, business management systems such as cost control, insurance / policy administration, billing / payment tracking software and CMS. Securing and maintaining web servers for company and clients. Workflow systems based on Microsoft Infopath and ASP.

T

Software Specialist

Telkom Bilişim Hizmetleri

Dec 2001 - Mar 2002 (4 months)

Developed a customizable content management system and a modular intranet system which included many modules such as Call Log, Vehicle Management and Inventory Management.

A

System Administrator & Developer

ASP İndir

Jan 2001 - Jan 2005 (4 years 1 month)

Development of complete CMS (with state of art components), desktop utilities for ease of management, security tools such as IPS and monitoring system, blogging software, advertising system with comprehensive statistics and management capabilities. Securing, maintaining and managing the servers including a mail, a database (Microsoft SQL Server) and a web server (Microsoft Windows 2000 / 2003 with IIS 5 and 6).

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Can Hanhan

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