Customer Success Engineer
Shorthand
Feb 2018 - Mar 2019 (1 year 2 months)
The first Customer Success hire at Shorthand, with responsibilities in training, supporting, and managing hundreds of customers in the North America, EMEA, and AIPAC regions - Created and implemented renewal, upsell, and expansion strategies. - Decreased churn below 1% - Increased retention to 101% - Brought in 6 figures worth of renewal dollars