Casey Wilson

Manager of Customer Success Specialists

Weave

Mar 2026 - Current (7 months)

As a Manager of Customer Success Specialists at Weave, I lead high-performing teams focused on retention, customer advocacy, and long-term practice success. I specialize in building scalable processes, coaching team members to deliver exceptional customer experiences, and ensuring offices get measurable value from the Weave platform. My leadership approach blends operational rigor with hands-on mentorship. I partner cross-functionally with Product, Sales, Support, and Finance to remove friction in the customer journey, improve billing and service workflows, and proactively address churn risks. Through call coaching, data-driven performance insights, and structured training programs, I empower my team to resolve complex customer issues while

Customer Experience - Team Lead

Weave

Mar 2025 - Mar 2026 (1 year 1 month)

As a Customer Experience Team Lead at Weave, I empower teams to deliver exceptional service that keeps dental practices thriving. With deep expertise in communication software, billing workflows, and product adoption strategies, I focus on resolving issues quickly, coaching for continuous improvement, and fostering strong cross-functional partnerships. My approach combines hands-on leadership with data-driven insight. I lead by example—reviewing calls, mentoring team members, and collaborating with Product, Sales, and Finance to ensure a seamless customer journey from onboarding through long-term retention. Whether it’s reducing churn, refining internal processes, or enhancing training programs, I’m passionate about creating a high-performa

Customer Success Manager

Weave

Feb 2022 - Apr 2025 (3 years 3 months)

Highly skilled and results-driven Customer Success Manger with a proven track record of driving customer satisfaction in the dental software industry. Leveraging a strong background in customer relationship management, I am adept at understanding the unique needs of dental practices and tailoring solutions to ensure their success. With a customer-centric approach, I have successfully built and nurtured long-lasting partnerships, resulting in increased adoption, reduced churn, and upselling opportunities. My excellent communication and interpersonal skills allow me to effectively collaborate with cross-functional teams, including sales, product development, and support, to deliver exceptional customer experiences. Show less

Area Director Of Sales Marketing

Status Hospitality Group

Jun 2019 - Feb 2022 (2 years 9 months)

Dynamic and accomplished Sales and Marketing Director with a successful background in driving revenue growth and brand recognition for a local hotel enterprise. Demonstrating expertise in crafting innovative marketing strategies and executing comprehensive sales initiatives, I consistently exceeded targets and achieved exceptional results. Generated incremental revenue for the hotel portfolio by creating leads and building group reservations for two distinct hotel brands in our Utah County. Built and maintained relationships with local universities and businesses to ensure we met or exceed our revenue goals year-over-year. Show less

Intern

Deer Valley Resort

Feb 2018 - Jan 2019 (1 year)

Successfully completed an internship at Deer Valley Resort, a renowned mountain resort in Utah. During my internship, I gained valuable hands-on experience across various departments, including guest services, operations, and event management. I consistently demonstrated a strong work ethic and a willingness to go above and beyond to ensure the highest level of customer satisfaction. I effectively assisted guests with inquiries, provided support during events, and contributed to the seamless operation of resort activities. Through my internship, I honed my communication and problem-solving skills, collaborating with a diverse team to address guest needs and resolve issues efficiently. I also had the opportunity to learn about the intricacie

Guest Relations Specialist

Young Living Essential Oils

Jul 2017 - Feb 2018 (8 months)

As a Guest Relations Specialist at the Young Living Essential Oil call center, I excelled in providing exceptional service to customers in the essential oil industry. With a deep understanding of the benefits and uses of essential oils, I effectively assisted callers in selecting the most suitable products to meet their needs. I actively listened to their concerns, answered inquiries, and addressed any issues with professionalism and empathy. Through my strong communication skills, both verbal and written, I built a strong rapport with customers and ensured their satisfaction throughout the interaction. I managed a high volume of calls and inquiries, consistently providing accurate and timely responses. By leveraging my organizational abili

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Small Business Owner

The Starling Song

Jul 2016 - Dec 2017 (1 year 6 months)

Created a company from the ground up. Researched product sourcing, online presence, marketing, and event venues. Generated hype by attending local vendor events and promoting our product and services both in-person and virtually. Procured event space and generated leads for vendors to host a successful vendor events.

Retention and Sales Specialist

Convergys Intelligent Contact

Apr 2013 - Mar 2016 (3 years)

Employed empathy, engagement, and acknowledged customer frustrations to retain them as long term customers with Directv. Ranked as the highest on the team for several months with Directv at Convergys and was awarded several incentives for being the highest in sales. Strong ability in helping others understand the technology and giving directions virtually.

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Casey Wilson

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