Nathan Kline

With over 8 years of experience as an Enterprise Customer Success Manager (CSM), and 4 years of journalism experience, I have helped hundreds of customers achieve their performance objectives with results-driven technology strategy. I have earned multiple accolades for my customer-centric approach, such as the 2018 Rookie of the Year Award for Data Quality Software at SolarWinds, and achieved impressive metrics such as 124% NRR, 0 churn, and 72 Customer NPS across various accounts.

As a CSM, I specialize in building deeply engaging and beautiful mobile apps for publishers. I'm also experienced in server optimization software, security, development solutions, and performance monitoring software. I have extensive knowledge and skills in AWS Cloud Migration, Process Improvement, and Customer Relationship Management (CRM). I also hold a vmware Sales Professional Certification, which demonstrates my expertise in cloud solutions. Most recently, I worked at Jellyfish, a leading development software company, where I managed 20 key accounts totaling 5M ARR and salvaged 4 accounts from churning worth $400,000. I also assisted in the Gainsight rollout across the CSM team and reduced onboarding time by 20%. I am a creative connector and a good communicator, with a reputation for reliability and a network of professionals that can help you meet your objectives. I have produced customer-centric content for over 16 years and have over 3,100 LinkedIn Connections. I am a Charlotte native with a BA in Journalism and Mass Communication from UNC Chapel Hill and an MBA in Management from UNC Charlotte.