Pedro Villanueva

Experience includes: Loan Loss Mitigation, Call Center General Processes, Call Center Manager, Vendor Management and Shared Process Review, Financial Product Implementation, Process Improvement Implementation, GSE and Private Investor Loan Servicing, General Customer Service and De-escalation skills, Call Control, Costumer Center Quality Control, Event Planning, Interviewer, News Reporting, other. Diverse management experience incorporating lower, middle and upper management functions with proven success record of employee engagement to identify talent and generate quality performance to maximize production and quality while assisting in the development and training of personnel (Training Future Leaders) Loan and Core Applications: MeridianLink, LaserPro, Encompass, DNA, FSP, SageWorks, Servicing Director, other.