Flavio Diomede

Strategic technology and business leader with 20+ years of experience in 4 continents, leading innovation and growth at large, complex IT and product organizations, delivering critical capabilities, developing and executing digital strategies guided by these imperatives:

■ Delivery of large-scale, transformative e-commerce, digital, and AI-powered capabilities

□ Business solutions deployed to 80+ countries, handling over 60 million transactions per day with $150 billion/year in volume
□ Delivered digital commerce growth platforms at Starbucks for digital ordering and fulfillment across the US and Canada
□ Implemented digital transformation for Starbucks customer & retail technology, accelerating time to value and quality of solutions

■ Expansion to new markets and geographies, with new lines of business, distribution channels, and mergers and acquisitions
□ Launched Starbucks Delivers technology, increasing service revenue by 8x
□ Led technology for acquisitions, technology transfers, and licensing
□ Delivered catering technology at Panera, enabling revenue growth through delivery-catering initiatives and the development of hub production facilities

■ Optimization of tech initiative costs to boost ROI by enhancing existing and launching new organizations
□ Scaled digital retail organization at Starbucks with a global talent sourcing approach in US, Canada, Latin America, and Europe
□ Developed technology strategies supporting growth in global markets
□ Established Global Centers of Excellence capability in Chicago, Sydney, Tokyo, London, and São Paulo, supporting regional deployment to 20,000+ business locations

I strive to make organizations better than when I joined, focusing on results through shared purpose, collaboration, building strong relationships, and growing high-performing teams. Success is never a solo act.

My favorite business book is The Soul of A New Machine, by Tracy Kidder, one of the most riveting narratives of overcoming impossible odds.