Jon Kaplan

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Founder and Chairman

TDS Global Solutions

Feb 2004 - Current (22 years 5 months)

As one of the pioneering BPO support services companies in the Philippines, we provide end-to-end outsourcing solutions and human capital support to multinational companies setting up operations in the Philippines or improving existing ones.
President

TDS Global Solutions

Feb 1991 - Current (35 years 5 months)

We are a global call center and BPO support solutions company that provides Consulting, Training, Executive Search, Language Assessment, and Vendor Management Support. We specialize in helping clients improve top-line revenue and bottom-line profitability, with offices in the U.S., the Philippines and the Dominican Republic.
Past National President

American Teleservices Association

Jan 1996 - Dec 1997 (2 years)

Was elected by industry peers as National President to lead the trade association that governed the US Call Center Indsutry. Served on the national board for over 5 years. Still an active member of over 20+ years
President

Summit Marketing Services

Jan 1989 - Dec 1991 (3 years)

Founder of a High-end Business to Business Boutique Service Agency.
Z

VP of Sales

Zacson Corporation

Jan 1986 - Dec 1989 (4 years)

Resonsible for Business Development for what at that time was a Top 25 US 3rd party Call Center Outsource provider
Manager Call Center Operations

General Motors

Jan 1984 - Dec 1986 (3 years)

Built from the ground up a telephone sales and service organization for selling all capital goods equipment you would see in the service department of a GM car dealership. Went from $0 - $60M in two years
B

Manager, Inside S

BF Goodrich

Jan 1979 - Dec 1984 (6 years)

Created a new Inside Sales department at BFG selling Tire Franchises over the telephone. Wildly successful as one of the first B2B corporate OB sales organizations in the US. Generated millions of dollars of incremental income and new revenue stream for the organization.

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