Evdokia Thoma

As a versatile and results-driven professional with over 15 years of experience across customer service, export operations, sales administration, and quality assurance, I thrive in dynamic, fast-paced environments where precision, collaboration, and customer satisfaction are key. Currently serving as a Customer Support Executive at Unismack S.A., I manage global client communications, coordinate international shipments, and ensure compliance with logistics and customs procedures. My background includes key roles in leading companies like Lidl Hellas, Teleperformance Greece, and Real Tobacco, where I honed my skills in team leadership, process optimization, and cross-functional coordination. With a degree in Business Administration & Information Management, I bring strong analytical abilities, ERP and Microsoft Office proficiency, and a continuous improvement mindset to every role. I’m fluent in English, have a basic command of German, and am passionate about clear communication, efficient systems, and delivering exceptional customer experiences. Always eager to learn and grow, I’m open to new opportunities that allow me to contribute to impactful teams and expand my expertise in international operations and client support.