Christine Knific

Head of Customer Success & Automation Strategy

Zapier

Apr 2026 - Current (7 months)

Head of Customer Success - Metronome

Stripe

Jan 2026 - Apr 2026 (4 months)

Head of Account Management / Customer Success

Metronome

Nov 2025 - Apr 2026 (6 months)

Metronome was acquired by Stripe in January 2025.

Vice President, Customer Success - mParticle

Rokt

May 2025 - Nov 2025 (7 months)

Senior Director, Customer Success - North America, mParticle

Rokt

Feb 2025 - May 2025 (4 months)

Senior Director, Customer Success - North America

mParticle by Rokt

Jun 2023 - Nov 2025 (2 years 6 months)

As Senior Director of Customer Success at mParticle, I lead the Americas-based CS organization, supporting all customer segments and verticals from implementation through renewal and expansion. My responsibilities span team leadership, strategic planning, and driving measurable customer outcomes.

Director, Customer Success Operations

mParticle by Rokt

Aug 2021 - Jun 2023 (1 year 11 months)

As Director of CS Operations, my role was to partner with our Customer Success leadership to drive an excellent, scalable customer experience.

Senior Director, Partner Success

EAB

Mar 2021 - Aug 2021 (6 months)

Wisr was acquired by EAB in March of 2021. I was primarily responsible for integrating the Wisr Customer Success team into EAB's existing customer delivery team while introducing a data-driven delivery model and helping to modernize their customer facing teams.

Vice President of Customer Success (Acquired by EAB)

Wisr Inc

Mar 2020 - Aug 2021 (1 year 6 months)

Achieved 119% Net Revenue Retention in 2020 amid 311% YoY business growth.
Built the Customer Success team and end-to-end delivery model from implementation to renewal.
Implemented a tiered coverage model, scaling operations 5x in one year without added headcount.
Served as executive lead for customer-focused due diligence and post-acquisition integration, contributing to a 9x acquisition exit.

Senior Manager, Digital Customer Success

Totango

Mar 2019 - Mar 2020 (1 year 1 month)

I joined Toting to create a delivery model for their long-tail segment of customers. In doing so I developed a one-to-many engagement strategy, including tutorials, community initiatives, and adoption campaigns, and managed a $1.25M portfolio, increasing retention from 64% to 89% in one year.

Manager of Customer Success Operations

OnShift

Oct 2015 - Feb 2019 (3 years 5 months)

My role at OnShift was Customer Success operations, CRM, and system optimization. I strategically managed customer success initiatives, including support practices, proactive customer outreach, customer retention measures, and product collaboration driven by customer feedback. Special projects have included implementation and launch of internal analytics tools and customer-facing support platforms.

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Director of Customer Success

Movable

Jun 2014 - Apr 2015 (11 months)

Movable was a tech wearable company with an online platform and group physical activity challenges, provided primarily for corporate wellness programs and K-12 virtual physical education. My role at Movable was to convert a traditionally structured reactionary customer support model to a proactive customer success and professional services organization.

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Co-Founder & Operator

studioFIT

Jan 2013 - Aug 2018 (5 years 8 months)

I founded studioFIT, a premier fitness studio with a wide variety of group fitness classes for the best cross-training experience. Our offerings included barre, strength training, yoga, yo-chi, and dance fitness (Jazzercise) classes.

Vice President Customer Success

DecisionDesk

Jul 2009 - Jun 2014 (5 years)

DecisionDesk was a SaaS admissions and recruitment platform which streamlined the admissions cycle for both administrators and applicants. My role was to build and manage our customer success, support, and professional services teams. I was part of the original design team, working from initial product launch to growth of over 150 university clients and 100,000 active users submitting over 500,000 application files through our service.

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Christine Knific

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