Joshua Ragland

Cloud and Site Reliability Engineer

BOLD PENGUIN

Sep 2024 - Current (2 years 2 months)

As a Cloud and Site Reliability Engineer for Bold Penguin, my role primarily consists of supporting the engineering organization in their day to day needs to further progress the Bold Penguin platform. This role brings with it high levels of collaboration with software engineering, security operations, product ownership, business operations, BI/Data operations, and Corporate IT. I often pair with members of our development teams to review various projects and features to help them understand the infrastructure that backs the systems and services they are working with. This type of work is critical to expand the functionality of the Bold Penguin platform. In addition, my responsibilities include CI/CD pipeline management, IaC management, est

Cloud Engineer

BOLD PENGUIN

Jul 2022 - Sep 2024 (2 years 3 months)

As a Cloud Engineer for Bold Penguin, my role consists of supporting both the business-related needs and engineering-related needs of the organization. My responsibilities include release management, CI/CD pipeline management, IaC management, integration management, peer code reviews, and helping to document our existing environments, systems, and processes. I’ve worked with the following languages in this role: BASH/Shell, CloudFormation, and Ruby In addition to numerous open source projects, some of the tools that are in my daily toolbox: AWS (CLI, RDS, Lambda, S3, R53, IAM, SSO, CloudWatch, CloudTrail, VPC, Secrets Manager, ECR, ECS, EC2, ELB, CloudFormation, CodeBuild and CodePipeline) Kubernetes / Amazon EKS Docker containers Atlassian

Senior Infrastructure Engineer

Finite State

Apr 2022 - Jun 2022 (3 months)

As a Senior Infrastructure Engineer for Finite State, my role consisted of supporting my team with the overall workload and handling issues that were unplanned. In addition to my normal workload, I was expected to respond to questions on systems we maintained and make sure appropriate cases (epic's/bug's/stories) were opened to allow for an efficient flow of work into our backlog based on short comings or feature-based requests.

Infrastructure Engineer

Finite State

Aug 2021 - Apr 2022 (9 months)

As an Infrastructure Engineer for Finite State, my role consisted of supporting both the business-related needs and engineering-related needs of the organization. My responsibilities included release management, CI/CD pipeline management, IaC management, peer code reviews, maintaining databases, and helping to document our existing environments, systems, and processes. I’ve worked with the following languages in this role: BASH/Shell, Python, and SQL. In addition to numerous open source projects, some of the tools that were in my daily toolbox: AWS (CLI, RDS, Lambda, S3, R53, IAM, CloudWatch, CloudTrail, VPC, Secrets Manager, ECR, ECS, EC2, ELB, Elastic Beanstalk, CloudFormation, CodeBuild and CodePipeline) Kubernetes / Amazon EKS Docker co

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DevOps Engineer

Jun 2019 - Jul 2021 (2 years 2 months)

As the DevOps Engineer for Cerity, my role consisted of supporting both the business-related needs and engineering-related needs of the organization. My responsibilities included release management, CI/CD pipeline management, Observability, IaC management, peer code reviews, maintaining various SQL and NoSQL databases, supporting all internal systems and tooling, and helping to document our existing environments, systems, and processes. I’ve worked with the following languages in this role: BASH/Shell, Python, TypeScript/JavaScript, PHP, Ruby, Groovy, and Java. I worked closely with our Product, Engineering, Project Management, Quality Assurance, and Data Science teams. I frequently work with the TechOps organization to assist with various

Site Reliability Engineer

Planview

Feb 2018 - May 2019 (1 year 4 months)

As an SRE on the Cloud Operations Team, I provided customer support and environment monitoring for the hosted EnterpriseOne Product Suite. I helped our customers by maintaining their hosted CTM and PRM environments. Some of the tools I used to assist me in these tasks include: AWS (R53, EBS, S3, VPC and EC2) VMWare vCloud Air OVH f5 BigIP Jenkins JIRA Confluence DataDog New Relic Sumo Logic Site24x7 PagerDuty Salesforce Microsoft Parature VMWare vSphere Microsoft SQL Server Management Studio Microsoft SQL Scripting/Query Building Microsoft PowerBI Microsoft DPM Powershell Scripting - Provide support to all Planview Hosted Enterprise One customers and all internal Hosted environments that includes application support, application outage Root

IT Helpdesk Technician

Zenoss

Jan 2016 - Jan 2018 (2 years 1 month)

As a Helpdesk Technician, I supported a mixed environment that consisted of Apple, Microsoft, and Linux. I also helped support our virtual environments (VMWare ESXi and vSphere) and cloud- based environments (AWS ECS, S3, and IAM) Some of the hosted systems that I administered included: Google Apps for Business (GSuite) BetterCloud Slack JIRA WebEx Zoom ZenDesk Okta KnowBe4 ShoreTel/MiTel VoIP MozyPro
• Provided Tier 2 support (25 % of time) with issues pertaining to system infrastructure with emphasis in network connectivity issues (wireless and physical) and VPN connection failures
• Provided Tier 1 support (75% of time) for all full-time employees and contractors, assist with all employee onboarding/offboarding
• Participa

IT Service Desk Engineer

Atlas Copco

Nov 2014 - Oct 2015 (1 year)

I worked out of the Atlas Copco Air Compressor manufacturing facility. This position gave me exposure to supporting both a traditional office environment, but additionally a manufacturing facility. My responsibilities also included providing remote support to offices located throughout the United States
• Provided Tier 1 support for both hardware and software issues for users spread across the United States, Mexico, and Canada.
• Provided Tier 2 support for local infrastructure outages, primarily in the wireless and physical networks
• Projects participated in: MOBILEPass Soft Token Conversion/Deployment, Outlook 2013/Exchange Migration, Windows XP TO Windows 7 Migration, KRONOS Time Clock implementation, Modification of SQL

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Data Center Technician

Server Corps

Dec 2011 - Sep 2012 (10 months)

Student intern - maintaining windows and Linux systems, monitor and maintain site security, monitor environmental conditions, maintain our help desk ticket system. Software used - Microsoft Server 2008, Linux Ubuntu/CentOS, Environment Supported: Laptops and Desktops

Technology Integration Team - Lead Technician

Arey Jones Educational Solutions

Sep 2011 - Nov 2014 (3 years 3 months)

School Systems Supported: 1 - Mobile County Public School System (MCPSS) - Mobile, AL 2 - Baldwin County Public Schools (BCPS) - Bay Minette, AL 3 - Saraland City Schools (SCS) - Saraland, AL 4 - Corinthian Colleges - Nationwide After three years of working with my team, I was moved into a team lead position due to my ability to quickly organize our team and minimize our time at each work site. The teams I would lead would depend on the details of the project we were being dispatched. It sometimes was myself and one other technician. Other times it was myself leading a team of 18 individuals and trying to deploy 100's of computers in a short window of availability. Examples of Projects I helped lead: 1) Murphy High School (MCPSS) Tornado Da

IT Systems Engineer (Independent Contractor)

Graham & Company

Jun 2011 - Jul 2011 (2 months)

By direction of the CTO, I assisted the IT department. I was tasked with creating a project that would donate a large group of old computers to a local group in such a way that they were usable but the company did not lose any sensitive data. I researched the most relative methods to perform the task then laid out my findings. Once given permission I started the actual process of removing the companies data. Once it was done and verified by myself and the CTO, a local organization was found and the machines were donated. Tools used during the project: Ubuntu Linux 12.01 - New OS for the machines Clonezilla - Used to image the drives as they were cleaned DBAN - Used to perform a DoD 7-pass wipe and clean the drives of any information that mi

Technology Integration Team - Technician

Arey Jones Educational Solutions

Apr 2008 - Sep 2011 (3 years 6 months)

School Systems Supported: 1 - Mobile County Public School System (MCPSS) - Mobile, AL 2 - Baldwin County Public Schools (BCPS) - Bay Minette, AL 3 - Saraland City Schools (SCS) - Saraland, AL 4 - University of California San Diego Medical Center (UCSD MC) - San Diego, CA I worked on various projects that consisted of small installs of 5 devices to large installs of 5000+ devices. We routinely would be assigned projects where I would have to manage a small team of technicians and we would go through a complex process of integrating a new device with as little down time as possible. Additionally, I would be pulled into small projects and pilot projects that were being implemented at various times. These pilot projects were all with MCPSS and

Technology Integration Team - Installer

Arey Jones Educational Solutions

Feb 2008 - Apr 2008 (3 months)

School Districts Supported: 1 - Mobile County Public School System (MCPSS) - Mobile, AL 2 - Baldwin County Public Schools (BCPS) - Bay Minette, AL For 3 months I primarily would remove old equipment from classrooms then unbox and install new equipment. This would include desktops, laptops, and monitors. Our team would typically be doing technology refreshes for students, teachers, support staff, and campus administrators. Additionally we would help with moving equipment from schools to the central office of Mobile County Public School Systems.

Vice President Alumni Relations (Spring 2007)

Alpha Kappa Psi - Mu Sigma Chapter

Jan 2007 - May 2007 (5 months)

I joined the Mu Sigma Chapter of Alpha Kappa Psi at San Diego State University in the Spring of 2006 and held the following positions while a member. I transitioned to an Alumni member in May 2007 Minor Points of commendation - Member in good standing (May 2006 to December 2007) - Member of the E-committee for Alpha Rho Pledge Class (Spring 2006) Some accomplishments while an active member of the Mu Sigma chapter: - Coordinated 4 Alumni appreciation events - Assisted in 15 community service events - Participated in 12 professional events - Helped coordinate fraternal social events/retreats - Attended Success Institute (February 2007, Los Angeles) - Attended Officer Training (Summer 2006, USC - Los Angeles)

Fraternity Warden (Fall 2006)

Alpha Kappa Psi - Mu Sigma Chapter

Aug 2006 - Dec 2006 (5 months)

I joined the Mu Sigma Chapter of Alpha Kappa Psi at San Diego State University in the Spring of 2006 and held the following positions while a member. Minor Points of commendation - Member in good standing (May 2006 to December 2006) - Member of the E-committee for Alpha Rho Pledge Class (Spring 2006) Some accomplishments while an active member of the Mu Sigma chapter: - Coordinated 4 Alumni appreciation events - Assisted in 8 community service events - Participated in approximately 5 professional events - Helped coordinate fraternal social events/retreats - Attended Officer Training (Summer 2006, USC - Los Angeles)

Vice President Alumni Relations (Fall 2006)

Alpha Kappa Psi - Mu Sigma Chapter

Aug 2006 - Dec 2006 (5 months)

I joined the Mu Sigma Chapter of Alpha Kappa Psi at San Diego State University in the Spring of 2006 and held the following positions while a member. Minor Points of commendation - Member in good standing (May 2006 to December 2006) - Member of the E-committee for Alpha Rho Pledge Class (Spring 2006) Some accomplishments while an active member of the Mu Sigma chapter: - Coordinated 4 Alumni appreciation events - Assisted in 8 community service events - Participated in approximately 5 professional events - Helped coordinate fraternal social events/retreats - Attended Officer Training (Summer 2006, USC - Los Angeles)

Junior Systems Administrator

KPBS

May 2006 - Dec 2006 (8 months)

• Tier 1 support for all onsite personnel, Tier 2 support as directed by supervisor/manager
• Installation of end user computer equipment (Monitors/Laptops/Desktops/Printers)
• Managed our daily and weekly tape backup rotations
• Assisted users with email issues tied to Microsoft Exchange
• Software supported: Microsoft Office 2003, Adobe Creative Suite 2, and Macromedia Suite
• Operating Systems supported: Microsoft Windows XP, Microsoft Server 2000, 2003
• Environment Supported: Laptops, Desktops, Servers

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Science Department Assistant

El Capitan High School

Oct 2001 - Jun 2002 (9 months)

Assisted an eight teacher science department for my high school. I assisted with grading paper's and assignments, took care of the departments duplication needs, set up and dismantled different experiment stations for students, maintained stock of chemicals and compounds for labs, and general computer and audio/visual work.

Administrative Assistant

MassMutual

Nov 2000 - Dec 2007 (7 years 2 months)

Appointment management (via phone, fax, and email) Client policy correspondence File clerk Cash bank deposits (up to $150,000) Software installation and maintenance (Microsoft Office, FDP Contact Partner, Adobe Acrobat) Computer hardware repairs and upgrades (Memory and hard drive upgrades, in addition to new computer installations

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Joshua Ragland

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