After becoming a certified Spanish and French teacher, I decided to continue my education by obtaining a Master's degree in hispanic linguistics. My education led me to my first career position as a Customer Success Manager in EdTech. I then spent several years in the Customer Success space before realizing that sales was my calling. I am passionate about building relationships with clients and team members, and being the consultant that a business needs to help them achieve their goals.
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Résumé
Jobs
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Account Executive
Mar 2026 - Current(6 months)
• Take ownership of the complete sales process from initial outreach and lead qualification through product demonstrations, negotiations, and deal closure.
• Continuously build and maintain a strong sales pipeline using both inbound leads and proactive prospecting techniques.
• Deliver tailored presentations and product demonstrations that address the unique challenges of each prospect, effectively communicating the value of LEGO and brick-based solutions.
• Lead negotiations with key stakeholders to secure mutually beneficial contracts. Overcome objections, tailor proposals, and facilitate a seamless transition from prospect to customer.
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Account Executive
Jan 2025 - Jan 2026(1 year 1 month)
• Built and maintained client relationships
• Prepared and presented compelling presentations and product demonstrations
• Full Cycle Sales: prospected, maintained, developed and closed net new accounts
• Consistently achieved revenue targets and met performance metrics
Account Executive
forma.ai
Aug 2024 - Nov 2024(4 months)
• Identified and pursued new business opportunities by leveraging various channels, including networking, referrals, and direct outreach
• Built and maintain strong, long-term relationships with clients by understanding their needs, providing exceptional service, and ensuring their satisfaction with our solutions
• Conducted compelling presentations and product demonstrations to showcase the value of Forma.ai's solutions to potential clients
• Prepared and presented customized proposals and quotations based on client requirements and our product offerings
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Sales Development Representative
Mar 2024 - Aug 2024(6 months)
• Made daily strategic outbound calls and emails
• Collaborated effectively with AEs to schedule prospect calls, meetings and demos
• Successfully overcame product objections by effectively answering difficult questions
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Senior Customer Success Manager
Sep 2022 - Mar 2024(1 year 7 months)
• Built and maintained a strong and trusted relationship with key client decision makers
• Identified risks for success to proactively engage clients
• Identified and nurtured expansion and growth opportunities
Enterprise Customer Success Manager
ReliaQuest
Mar 2022 - Aug 2022(6 months)
• Served as the main point of contact for internal and external teams, ensuring that the client relationship developed and evolved as business needs changed
• Prepared and facilitated in-depth presentations to senior executives, demonstrating progress and return on their investments with ReliaQuest
• Created and managed detailed project schedules that included deliverables, processes, and contingencies for each team to execute on
• Identified and recommended opportunities for service expansion
Enterprise Customer Success Manager
Canopy
Mar 2021 - Mar 2022(1 year 1 month)
• Regularly worked with existing customers during renewal periods to maximize retention, find expansion opportunities, and drive down churn
• Proactively reached out to users to encourage adoption of use cases and best practices
• Actively sought opportunities to retain and grow accounts
Senior Customer Success Manager
Podium
Jan 2019 - Feb 2021(2 years 2 months)
• Managed book of business to ensure continued success of Podium customers
• Mentored and trained new hires, guiding them through the new employee onboarding process
• Proactively identified and nurtured up-sell and expansion opportunities
Customer Success Manager
Podium
Sep 2016 - Jan 2019(2 years 5 months)
• Worked with businesses to implement and maximize Podium for their store, increasing their online reviews and improving their relationships with their customers
• Trained users on how to efficiently communicate with their customers via text messaging
Customer Relationship Manager Specialist
DealerSocket
Dec 2015 - Sep 2016(10 months)
• Worked with new customers to customize the DealerSocket program for their store
• Trained users on how to use the program
Educational Support Consultant/Implementation Specialist
Imagine Learning
Sep 2014 - Oct 2015(1 year 2 months)
• Provided classroom teachers with direct and intensive instructional support services to facilitate the proper use of student data into lesson planning for students
• Compiled reports to assist Educational Support Consultant team to address specific areas of need
Sales Coordinator
Imagine Learning
Jan 2014 - Sep 2014(9 months)
• Assist Area Partnership Managers with multiple tasks
• Ran reports reports and interpreted data to assist Area Partnership Managers with their sales goals
• Coordinated sales events and invited current and potential customers to attend
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Sales Representative
Sep 2013 - Dec 2013(4 months)
• Created and executed inbound and outbound sales campaigns and calls
• managed weekly statistical reports and analysis for improved sales
Student Instructor- Spanish
Brigham Young University
Aug 2011 - Apr 2013(1 year 9 months)
Created and implemented lesson plans, taught undergraduate level Spanish in reading, writing, understanding, and cultural aspects. Administered, graded, evaluated, and reviewed tests, essays, and other coursework.
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Sales/Marketing Representative
Apr 2011 - Aug 2013(2 years 5 months)
Took calls in Spanish and English, trained employees, analyzed marketing campaigns' effectiveness, created and developed training materials.
Education
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Brigham Young University — Master's Degree, Hispanic Linguistics
Brigham Young University
Jan 2011 - Dec 2014(4 years)
Brigham Young University - Idaho — Bachelor of Arts (B.A.), Spanish Education