Maria Tejedor

Maria Tejedor

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📞 Customer Service | Bilingual Customer Support | Logistics Documentation Specialist | Drayage | OTR
MedellĂ­n, Antioquia, Colombia

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Résumé


Jobs verified_user 0% verified
  • DeleteMe
    Associate Customer Support
    DeleteMe
    Dec 2025 - Current (9 months)
    Communicate with customers via phone, email, chat, or other channels, addressing their concerns, troubleshoot technical problems, and escalate complex issues as needed to ensure customer satisfaction.
  • Gilson Housing Partners
    Customer Service Representative
    Gilson Housing Partners
    May 2025 - Sep 2025 (5 months)
    Provide phone support for public works inquiries, including water services, roads, street maintenance, and government-assisted home repair programs. Follow up on emergency reports by coordinating with technicians through phone and email to ensure timely resolution.
  • Lean Solutions Group
    Logistics Coordinator
    Lean Solutions Group
    Mar 2023 - Aug 2025 (2 years 6 months)
    Audit documentation for both drayage and OTR (over-the-road) shipments. Review paperwork to ensure it matched the information in our database in order to process accurate payments to carriers. Provide support via chat or email regarding claims and documentation to brokers, carriers, and clients.
  • Nearshore Call Center
    Customer Service Representative
    Nearshore Call Center
    Aug 2022 - Feb 2023 (7 months)
    I focused on providing prompt, courteous, and accurate assistance to customers regarding billing and account management, service requests, troubleshooting service issues, and resolving complaints. I also ensured customers received the necessary records and account information. Additionally, when requested, I offered guidance on the products that best suited their needs.
  • Teleperformance
    Customer Service Representative
    Teleperformance
    Jul 2021 - May 2022 (11 months)
    I provided customer service for a multinational discount store operator, which enhanced my ability to work effectively under pressure. I assisted customers with inquiries, concerns, and transactions while ensuring a positive shopping experience. Additionally, I educated customers about various services, including warranties and pick up and delivery options.
Education verified_user 0% verified
  • Universidad TecnolĂłgica de BolĂ­var
    Universidad Tecnológica de Bolívar — Politóloga ciencia politica y relaciones internacionales
    Universidad TecnolĂłgica de BolĂ­var
    Jan 2017 - Dec 2022 (6 years)
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