T

Tiara H

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User Experience (UX) Research | User Experience Design (UXD) | Supporting Stakeholders with Actionable Insights | Qualitative Research Methodologies | Create...
United States

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Jobs verified_user 0% verified
  • GuideStone Financial Resources
    UI/UX Designer
    GuideStone Financial Resources
    May 2024 - Current (2 years 4 months)
    Contracted with the financial non profit, GuideStone via Creative Circle, to assist the UX department manager with expanding the company design system and updating their web applications. • Conduct user research and usability testing via Trymata or Lyssna. Provided detailed research synthesis via Figjam which provided data driven updates to project’s visual design. • Partner with Agile scrum teams to provide Figma mockups, interaction insights, and ensure designs are faithfully translated into code in for their B2C online insurance application. • Assist with Figma component creation aligned with Storybook, font style updates, and organization, turning their digital style guide into a well rounded design system 3 years ahead of schedule.
  • RKT Holdings
    UX Researcher
    RKT Holdings
    Jun 2023 - Aug 2023 (3 months)
    In a nationwide mortgage provider with over 10k employees, in a research department of 30 divided into teams by department focus. Charged with the online process for refinance and home sale to close. Accomplishments: • Presentations utilized as best practice among the research department for excellent takeaway design and presentation delivery from the director of the research department for other researchers to follow. • Created a secondary and prior learning library, with documents and quick summaries as a Figjam for easy copy, paste into other figma docs and to be utilized by the team as an actionable jumpstart to inspire the redesign research questions and design ideation. • Built relationships with the redesign project development team,
  • R
    UX Designer
    Rocket Auto
    Feb 2022 - Jun 2023 (1 year 5 months)
    Research and UX subject expert, on a design team of 3 in a startup of less than 60 employees. Collaborate with product on website timelines, development on feasibility, and the entire team plus the CEO on research initiatives. Met deadlines in a fast paced, always changing startup environment. Accomplishments: • Lead foundational research on dashboard and feature customer value balanced with the technical scope to develop which resulted in the alignment of the development timeline for the next 2 years, faster team completion of components and as a result faster customer conversion and CSAT. • Developed and executed primary research on the company lead form which lead to an Increased lead form completion of 30%. • Synthesized and shared insi
  • Alteris Group
    User Interface Designer
    Alteris Group
    May 2018 - Feb 2022 (3 years 10 months)
    Promoted to Lead user interface, UI designer on a small fast paced agency design team of 2 that directly interviewed, collaborated, and multitasked different client stakeholders and project managers to research and create custom digital solutions from beginning to end. Accomplishments: • Created several multi million and internationally used websites, apps, and trade show kiosks in a fast paced agency setting for Dealerships, Ford, Lincoln, Ford Protect, and Ford Subsidiaries plus Can-Am. • Trained for a management position by leading several projects with a new design team to train and delegate to. With a developer our projected 2 quarter timeline project was completed in 1.5 quarter. • Helped the company research and consider design proce
  • Alteris Group
    Art Director / Graphic Designer
    Alteris Group
    May 2017 - May 2018 (1 year 1 month)
    Freelanced with the agency servicing Ford and Ford subsidiaries. Collaborated with project managers to design, manage, deliver, and code websites, print ads, mobile apps, and packaging designs.
  • Cengage Group
    Web Productions Specialist
    Cengage Group
    Nov 2014 - May 2017 (2 years 7 months)
    Designed branded landing pages for public libraries, schools, and colleges. Coded the pages utilizing html and css with Firebug. Utilized Google Analytics to report product usage to management for improvement tracking.
  • Blue Cross Blue Shield of Michigan
    Web Support Service Request Coordinator
    Blue Cross Blue Shield of Michigan
    Dec 2013 - Jul 2014 (8 months)
    Assisted end users with navigating the company website and user accounts over the phone. Respond with empathy and support to customer troubleshooting issues, and log website errors.
  • Blue Cross Blue Shield of Michigan
    Administrative Intern
    Blue Cross Blue Shield of Michigan
    Jun 2013 - Dec 2013 (7 months)
    Provide technical support and online access to doctors, insurance members and providers. Documented user updates or issues found while assisting over the phone.
  • Federal-Mogul Powertrain
    Communications and Marketing Intern
    Federal-Mogul Powertrain
    Sep 2012 - Dec 2012 (4 months)
    Assisted the company in updating and debugging their homepage, doing competitor analysis research, and creating custom graphics for community events.
  • Federal-Mogul Powertrain
    Web Design Intern
    Federal-Mogul Powertrain
    Jun 2012 - Aug 2012 (3 months)
    Lead meetings with the development team to design UI for the company’s international aftermarket engine part ordering system.
Education verified_user 0% verified
  • Wayne state university
    bachelor, Bachelor's Degree Graphic Design
    Wayne state university
    Jan 2014 - Jan 2017 (3 years 1 month)
  • U
    bachelor, Bachelor of Arts (B.A.) Communication Journalism and Screen Studies
    University of Michigan-Dearborn
    Jan 2008 - Jan 2013 (5 years 1 month)
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