Gisela Serna
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Gisela Serna

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San Luis Potosi, Mexico
Contact Gisela regarding: 
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Full-time jobs

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Jobs verified_user 0% verified
  • Safeguard Global
    ONBOARDING & CLIENT SPECIALIST
    Safeguard Global
    Jan 2022 - Current (3 years 9 months)
    • Onboarding GEO workers and clients, providing world-class customer service and ensuring compliance with local legislation. • Serving as a point of contact for new hires and clients, addressing their questions and concerns and managing the onboarding process. • Ensure the timely and successful completion of new client and employee onboarding for all assigned accounts. • Collaborate with the hiring managers, and other stakeholders to ensure a smooth transition for new employees. • Work closely with new hires, answering questions and addressing various concerns during onboarding process. • Collaborate with different and management to facilitate department-specific onboarding • Sourcing potential candidates through job boards and social
  • Honeywell
    IT BUSINESS ANALYST & ASSET SPECIALIST
    Honeywell
    Jan 2018 - Jan 2021 (3 years 1 month)
    • Responsible of ensure quality customer satisfaction and productivity measurements are tracked and reviewed with appropriate stakeholders. • Conduct business voice for the customer on the IT Order Fulfillment delivery. • Identify areas of improvement. • Interact with internal customers to understand business needs and translate into requirements and project scope. • Improve business direction by prioritizing customers by implementing changes based on collected feedback.
  • Honeywell
    MOBILITY FLEET MANAGER
    Honeywell
    Jan 2014 - Jan 2018 (4 years 1 month)
    • Provide effective follow up and solutions to end users using the Remedy Action Request well the GetIT Portal. • Definition of documentation regarding procurement and troubleshooting of mobile devices. • Inventory administrator of the Mobility department, lead of inventory management projects that consisted of performing analysis of active lines, deactivated lines while resulting in approximate $3 Million pesos of company savings. • Identification of Key elements of prevention to guarantee the continual service of the client. • Understand current capabilities and requirements closely working with clients and suppliers. • Making sure lines are tied to terminated employees, identifying lines that need to be cancelled to reduce monthly
Education verified_user 0% verified
  • U
    English Bachelor's Degree
    Unea
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