Jenő Oláh
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Operations Specialist
Berlin, Germany
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Operations SpecialistZalandoAug 2024 - Current (2 years 3 months)In my role as an Operations Specialist, I focus on keeping daily processes running efficiently and reliably. I work closely with different teams to coordinate tasks, solve operational challenges, and support smooth communication across departments. I also analyze data and contribute to process improvements that enhance overall workflow and team effectiveness.- Sales CoordinatorWOW Tech GroupJan 2023 - Jun 2023 (6 months)Providing support to the sales team and customers during the sales process Helping customers resolve sales-related issues in a timely manner, generally providing real-time support. Order management
- B2B Partner Service RepresentativeWOW Tech GroupDec 2021 - Jan 2023 (1 year 2 months)
- Customer Care AgentTIER MobilityJul 2021 - Dec 2021 (6 months)
- Social Media Content ModeratorMajorelAug 2018 - Jun 2021 (2 years 11 months)- Ensuring legal compliance and safety of content uploaded to the short video platforms - Development, improvement and maintenance of standards for the security of the online communities - Improving the content management strategy for the short video platforms - Coordinating with supervising departments for timely management of content that violates our regulations
- MSales AssistantMedea - I Love BerlinNov 2017 - Aug 2018 (10 months)Medea- I love Berlin is offering souvenir and merchandise items, also offering complete adventure programs. Excitement, action, fun or history - their colorful ticket offer has something for everyone. They're collaborating with: DDR Museum, TV-Turm Alexanderplatz, Stern und Kreisschifffart, Madame Tussauds, Berlin City Tour. - Providing information to foreigners (accommodation, transportation, leisure) - Acting as a first point of contact for Hungarian clients - Giving advice and guidance on product selection to customers - Be involved in stock control and management - Reporting problems to the supervisor - Dealing with customer refunds Show less
- TPersonal Customer Service RepresentativeTicketportal Központi JegyirodaJun 2017 - Oct 2017 (5 months)Ticketportal HU Kft. in Budapest is one of the most dynamically developing players in the ticket sales market. The company currently has more than 230 sales outlets nationwide. - Acting as a contact person for partners ( theaters, festival venues, sport and recreation sites) - Assisting all office locations - Resolving product and service problems, customer complaints via phone, email, mail or social media - Tracking of settlements, sending payment requests, handling of complaints - Selling tickets from various ticket systems, - Inventory management for ensuring continuous delivery - Recommend potential products and services to customers by fulfilling their needs Show less
- Personal Customer Service RepresentativeBKK Budapesti Közlekedési KözpontFeb 2014 - Jun 2017 (3 years 5 months)The Budapesti Közlekedési Központ (BKK) is the largest public transport company in Budapest and one of the largest in Europe.