Veeneta Lakhani

Veeneta Lakhani

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Chief Operating Officer
Westlake Village, California, United States

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Jobs verified_user 0% verified
  • Vida Health
    Chief Operating Officer
    Vida Health
    Jan 2025 - May 2026 (1 year 5 months)
    Promoted to COO to own enterprise execution across functions, with end-to-end accountability for post-contract revenue growth, operating performance, and readiness for scale. Led cross-functional planning to ensure all teams, systems, vendors, and processes were prepared to support 2.5× peak-season volume without degradation to client experience or financial performance. Drove revenue expansion through disciplined revenue funnel management—including expanding client access for marketing, enrollment, member engagement, and retention. Led Client Success organization accountable for 90%+ client retention and expansion of existing accounts. Oversaw Service Center operations focused on exceptional client experience and cost efficiency, deliverin
  • Vida Health
    Chief Growth Officer
    Vida Health
    Jun 2021 - Dec 2024 (3 years 7 months)
    Promoted to Chief Growth Officer responsible for enterprise growth, sales, and go-to-market strategy across health plans, employers, broker/consultants, and PBMs. Built, scaled, and led high-performing sales and go-to-market teams, establishing new distribution channels and expanding strategic partnerships. Guided the company’s evolution into clinical obesity, secured foundational health plan relationships, developed innovative payment models, and launched new clinical products to support long-term growth.
  • Vida Health
    SVP Health Services
    Vida Health
    Jan 2019 - Jun 2021 (2 years 6 months)
    Joined the company at an early, Series B stage to define and launch the payer health services strategy and establish foundational operating capabilities. Held P&L accountability for the payer business and served as an early executive operator, building the first versions of key functions including payer sales, account management, clinical operations, member engagement/service center, and claims analytics. Recruited initial leadership, designed operating models, and implemented core processes before transitioning mature functions to dedicated functional leaders as the organization scaled. Created the operating foundation for scalable payer delivery, client experience, and member outcomes—work that enabled rapid growth and subsequent promotio
  • I
    Founder, Principal & Advisor, Healthcare Startups (Independent Consulting Practice)
    Incipio Services LLC
    May 2018 - Jul 2025 (7 years 3 months)
    Advised and partnered with early- to mid-stage, venture-backed healthcare startups focused on improving patient experience and access to care. Built and managed a portfolio of companies addressing complex patient needs, including multicultural engagement for underserved populations, telehealth coaching for chronic conditions, and consumer-friendly medical billing and payment solutions. Served as a hands-on strategic advisor to founders and executive teams across product and reimbursement strategy, go-to-market planning, operating model design, and early scaling execution. Acted as a growth and leadership coach to founders, supporting organizational design, executive hiring, and leadership development during critical inflection points.
  • Anthem Inc
    Vice President Provider Enablement (Accountable Care and Physician Partnerships)
    Anthem Inc
    Sep 2013 - Mar 2018 (4 years 7 months)
    Led enterprise strategy and execution of accountable care and physician collaboration programs serving 8M+ members across multiple states. Designed and scaled value-based payment models and physician engagement operations, delivering lower medical cost trend and improved quality outcomes. Launched practice transformation services and population health technology offerings for ACOs, joint ventures, and commercial clients. Built and scaled early commercial partnerships, including payer-agnostic physician joint ventures and a strategic alliance with a population health technology provider. Senior executive with responsibility for a 200+ clinical and non-clinical organization and ownership of one of the company’s top three strategic priorities,
  • Anthem Inc
    Vice President Provider Operations
    Anthem Inc
    Oct 2011 - Oct 2013 (2 years 1 month)
    Oversaw nationwide provider operations, including call centers, provider data management, and performance measurement/improvement processes, leading a team of 1,000+ onshore and offshore associates. Spearheaded and implemented large-scale operational transformation initiatives, including call center offshoring, provider concierge services, and self-service adoption, achieving substantial efficiency gains and improved provider satisfaction. Established scalable operational models and performance frameworks that strengthened service delivery across Anthem’s provider network.
  • Anthem Inc
    Staff Vice President Planning and Strategy
    Anthem Inc
    Mar 2009 - Oct 2011 (2 years 8 months)
    Led strategic planning and operational execution across IT and enterprise shared services, driving process improvements and in investment planning, business case evaluation, and project governance. Oversaw project management and planning teams, ensuring successful enterprise initiative delivery and providing performance tracking dashboards for executive leadership. Built early frameworks for technology-enabled operational oversight, strengthening IT governance, resource allocation, and enterprise execution.
  • McKinsey Company
    Associate Principal
    McKinsey Company
    Jan 2000 - Jan 2008 (8 years 1 month)
    Advanced from Associate to Associate Principal, leading consulting engagements for Fortune 500 insurers. Delivered large-scale operational transformations across claims, call center, and IT operations, combining process redesign, performance analytics, and governance frameworks to drive measurable improvements. Managed multi-disciplinary teams and advised senior executives on operational and technology strategy.
  • Accenture
    Technology Consultant
    Accenture
    Jan 1995 - Jan 1999 (4 years 1 month)
    Progression from analyst to technical consultant role with a focus on IT architecture and web development. Developed expertise in IT project management, packaged software evaluation, Java coding, and software testing.
Education verified_user 0% verified
  • Boston University
    BS Business Administration and Information Systems
    Boston University
  • Northwestern University Kellogg School of Management
    Master of Business Administration (MBA
    Northwestern University Kellogg School of Management
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