Shebu Majumder

I’m a sales leader with 15+ years of experience helping organisations modernise customer and employee communications across UCaaS, CCaaS, and now CPaaS. My career has been built on solving real operational and CX problems — high call volumes, slow response times, low engagement, manual processes, and fragmented tools — and turning them into simple, scalable messaging and automation workflows. I run full end-to-end sales cycles: outbound prospecting, multi-threaded discovery, solution mapping, demos, commercial negotiation, and long-term expansion. I’m strong across multiple personas — CX, IT/Engineering, Marketing, and Operations — and I translate their challenges into practical, low-code communication workflows using SMS, WhatsApp, voice, video, and API-triggered automation. I’ve helped build markets, open new regions, and shape sales motions at companies like 8x8, Connex One, and Diabolocom — consistently overachieving targets, winning Presidents Club, and acting as a trusted advisor to both customers and channel partners. What I’m best known for: • Turning complex technology into simple, business-level outcomes • Strong discovery and value-based positioning • Building pipeline quickly and consistently • Working cross-functionally with SEs, product, and marketing • Driving repeatable, scalable use cases that deliver fast ROI • Clear, honest communication and a customer-first mindset Whether in UCaaS, CCaaS, or CPaaS, my focus is always the same: helping organisations automate communication, reduce effort, and deliver faster, digital-first customer experiences.