Presheena Rampersad
About
Detail
Customer Success Manager | Customer Success Expert
Gauteng, South Africa
Contact Presheena regarding:
work
Full-time jobs
Résumé
Jobs
verified_user
0% verified
- SCustomer Success ManagerSilver SolutionsJul 2025 - Current (1 year 3 months)Manage end-to-end customer relationships across key mining-sector clients. Lead onboarding, adoption, and long-term support for B2B stakeholders in regulated environments. Collaborate with operations and compliance teams to ensure environmental and sampling standards are met. Develop retention strategies tailored to mining industry requirements. Analyse sampling data trends to create customer-specific optimisation insights.
- SCustomer Success ManagerSilver SolutionsJul 2025 - Current (1 year 3 months)• Managed end-to-end customer relationships for major mining accounts, ensuring high satisfaction and retention.
• Led onboarding and ongoing support for B2B clients in highly regulated environments, enhancing user experience.
• Collaborated with operations and compliance teams to meet environmental standards, ensuring service delivery excellence.
• Analyzed sampling data trends to provide actionable insights, driving improvements in client operations. 
Customer Success ManagerTime DoctorMay 2022 - Mar 2025 (2 years 11 months)In my role as a Customer Success Manager at Time Doctor, I successfully managed a $2 million book of business for clients in various regions. I conducted webinars and created training documents to support the global deployment of enterprise clients. Additionally, I collaborated with clients of all sizes, from startups to large enterprises, to ensure their success and satisfaction. I also collaborated with multiple teams internally.- PCustomer Success ManagerPark Motors PetroleumMar 2021 - Aug 2021 (6 months)Managed onboarding, account planning, and retention among key corporate clients. Designed customer feedback loops to identify service improvements. Optimised internal processes, improving responsiveness and client satisfaction.
- PFinance ManagerPark MotorsJan 2017 - Mar 2021 (4 years 3 months)• Developing Sales presentations customized to various outlets and trading types.
• Budgeting and cash flow statement.
• Developing Sale strategies focusing on stock surpluses and high product demand.
• Procurement of stock.
• Activity and progress reporting to higher management
• General Administrative duties
• Continuous improvement of transformation in products, service and policies by evaluating competitive developments.
• Being the first contact of customers, onsite and resolving customer queries.
• Assist with Compliance documents - PJunior ManagerPark Motors PetroleumJan 2017 - Mar 2021 (4 years 3 months)Oversaw procurement, budgeting, and operational reporting. Managed a multidisciplinary team ensuring safety, compliance, and delivery standards. Improved internal workflows to enhance service efficiency.
- PPharmaceutical Sales RepresentativeJun 2015 - May 2016 (1 year)Delivered clinical product education to healthcare professionals. Maintained strong engagement across high-volume healthcare portfolios.
- AMedical RepresentativeAustell LaboratoriesJun 2015 - Apr 2016 (11 months)• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
• Focuses sales efforts by studying existing and potential volume of dealers.
• Submits orders by referring to price lists and product literature.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, mer - SCommunicatorSci-Enza, University of PretoriaJan 2015 - Jun 2015 (6 months)Facilitated educational workshops and interactive science programmes. Provided content and logistical support for exhibitions.
- SScience communicatorSCI-ENZAJan 2015 - May 2015 (5 months)• Develop and deliver science programmes, science exhibitions and science enrichment activities
• Engage with visitors of all ages in the science centre explaining science principals of exhibits
• Participate and facilitate workshops and science festivals
• Assist in the management of the exhibits and facilities
• Assist in science awareness events
• Develop worksheets and workshop materials for science programmes
• Assist with duties in the reception office (telephone, bookings and finance)
• General administrative duties
• Be a ‘science role model’ for young visitors to Sci-Enza - DPersonal AssistantDynamic SuppliesDec 2011 - Feb 2013 (1 year 3 months)• General Administrative duties
• Assist with Compliance documents
• Assist clients with queries
Education
verified_user
0% verified
- University of Pretoria — Bachelor’s Degree, Clinical/Medical Laboratory Science/Research and Allied ProfessionsUniversity of PretoriaJan 2010 - Dec 2014 (5 years)During my studies, I was exposed to forensics in my anatomy modules (forensic investigation [reconstruction of crime scenes, chain of custody, age & sex determination, post and ante mortem changes, dental analysis], burn bone trauma, bone recovery and fracture, fire distortion, bullet wound investigation, dissection [which exposed me to cadavers and bone reconstruction] microscopy, DNA analysis, human development). During chemistry, biochemistry and pharmacology, I gained valuable laboratory experience with chemicals and drugs, as well as their interaction with the human body.
- University of Pretoria — Bachelor of Science, AnatomyUniversity of Pretoria