L

Luis Humberto Morán Rubio

About

Detail

Customer support representative
Colombia
Contact Luis regarding: 
work
Full-time jobs

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Foundever
    Customer Support
    Foundever
    Apr 2025 - Current (1 year 7 months)
  • Community Phone
    Senior Customer Support Representative
    Community Phone
    Mar 2022 - Dec 2024 (2 years 10 months)
    -I provide technical assistance to clients helping them troubleshoot their services clearing any issue that will impact their experience with the service. -I managed particular cases were issues needed to be addressed promptly to improve the customer’s perception of the company Achievements: -Being able to de-escalate cases particular cases that were not resolved by previous representatives specifically appointed by supervisors. -Understanding and emphatically assisting customers with cognitive disfunctions or brain damage. Show less
  • Concentrix
    Customer Support Specialist
    Concentrix
    Oct 2021 - Mar 2022 (6 months)
    I Provided bilingual telephone assistance to clients of Macy’s retail services addressing information corresponding to their purchases and shipments. - I executed the solutions corresponding to requests, concerns, complaints or claims from customers through the company's platform. Achievements: - Understanding call workflow quickly. For this reason my team leader assigned other team members to put me up to date so that I could learn different processes continually in overtime.
Education verified_user 0% verified
  • Colegio Santo Tomás de Aquino
    Colegio Santo Tomas de Aquino
    Colegio Santo Tomás de Aquino
  • Colegio Mayor De Los Andes
    Colegio Mayor de los Andes
    Colegio Mayor De Los Andes
  • Pontificia Universidad Javeriana
    Pontificia Universidad Javeriana
    Pontificia Universidad Javeriana
    Jan 2010 - Dec 2016 (7 years)
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