Steffany Santillan
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Experienced Talent Acquisition Partner specializing in non-IT and healthcare recruitment across the US and AU for 2 years. Skilled in sourcing, interviewing, an
Pasig, Metro Manila, Philippines
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Sales RecruiterMy Derma DreamDec 2025 - Current (9 months)About the Role My Derma Dream is looking for a results-driven and proactive Sales Recruiter to join our growing team. In this role, you will be responsible for identifying, attracting, and hiring high-performing sales professionals—particularly Phone Sales Representatives—who can thrive in a fast-paced, commission-driven environment. If you have a strong background in recruitment and a keen eye for sales talent, this role is for you. Key Responsibilities Manage the end-to-end recruitment process for sales roles Source qualified candidates through job boards, social media, and outreach strategies Screen applicants and conduct initial interviews and assessments Evaluate candidates based on sales ability, communication skills, and closing p- Workforce Delivery ConsultantLSAHealthJun 2024 - Jan 2025 (8 months)
- Talent Acquisition PartnerVivir HealthcareNov 2023 - Apr 2024 (6 months)
- SUS RecruiterStaffX HR ResourcesNov 2023StaffX provides a variety of talent options, including traditional professional and technical staffing, payrolling services, personnel consulting, HR consulting and offshore BPO solutions in sourcing, lead generation, customer service, and general virtual assistant help. We are a Best Practices talent firm that serves F1000 companies as well as startups, providing you with a dynamic HR solutions firm that is focused on you. We are StaffX- Staffing to the power of “X
- US RecruiterSysgen RPOJul 2022 - Jan 2025 (2 years 7 months)
- Talent Acquisition SpecialistInGenesis IncJul 2022 - Oct 2023 (1 year 4 months)InGenesis manages thousands of employees, including pioneering clinical healthcare, first responders and life science professionals. We are amazed by our healthcare associates who inspire us with their selfless heroism to achieve better patient outcomes each and every day. From nurses and physicians to allied health, locum tenens and advance practitioners, InGenesis employs industry-leading talent in every category of healthcare. Whether seeking permanent, per diem or emergency contingent positions, the award-winning InGenesis recruitment model guarantees first-rate service across the nation for your individual needs. Our goal is to provide you with a seamless onboarding experience, and a work environment where you are valued and empowere
- Sales AssociateConcentrixJul 2018 - Sep 2021 (3 years 3 months)• Addressing customers' concerns about billing, orders and technical issues. • Offering phone plans/promotion for an additional line of service. • Taking escalated calls to manage and turn the experience around of the customer and ensuring to provide above and beyond experience and customer satisfaction • Basic knowledge with Microsoft Excel for end of day/week/month report to our Operations Manager based on the daily goals per metrics. • Providing hourly interval reports to team leads & operation managers. • Taking over work at home restricted requests from agents to complete the process based on the customers’ concern. • Provides suggested process on escalation for efficiency and make sure that all request from agents can be assis
- Technical Support RepresentativeSitel GroupFeb 2017 - Jun 2018 (1 year 5 months)• Walking customers through troubleshooting steps based on the error/issue that they are experiencing. • Upselling insurance/protection plan to subscribers. • Setting proper expectations about contract policy, billing, disputes and retention concerns. • As an SME, we support our agents by answering their questions while they’re on a call or taking it over if the agent can no longer finish the call or for supervisory/escalated calls. • Basic knowledge with Microsoft Excel for end of day/week/month report to our Operations Manager based on the daily goals per metrics.
- CCustomer Service RepresentativeC customer contact channelsDec 2016 - Feb 2017 (3 months)• Assisting customers with booking their airline tickets for the airline. • Addressing concerns about flight issues like delayed/canceled flights. • Setting proper expectations about policies, restrictions (ex. Baggage policy).
- Customer Service RepresentativeTeleperformanceMay 2016 - Dec 2016 (8 months)Placing hotel reservations for customers on their preferred date and location. • Offering the rooms based on the number of guests that will be staying. • Providing highlights such as amenities, room view of the hotel • Upselling rooms from standard to suite depending on the customer profile, wants and needs.